Client Operations Business Transformation and AI Lead

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Client Operations Business Transformation and AI Lead (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As Business Transformation and AI Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Lead the end-to-end lifecycle of AI-powered solutions, from opportunity assessment and business case development through deployment, monitoring, and continuous improvement.
• Translate business needs into scalable AI-enabled workflows with clear KPIs, ROI models, success metrics, and operational standards.
• Partner across product, engineering, data science, and operations teams to redesign processes, reduce manual effort, and improve customer and business outcomes.
• Establish governance for model performance, compliance, responsible AI practices, and workflow quality to ensure reliable and ethical use of AI solutions.
• Drive stakeholder alignment, adoption, training, and change management while fostering a culture of innovation, operational excellence, and continuous improvement.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND seven (7) years of experience in business process management, operations, product, AI, automation, or digital transformation roles in a private, public, government or military environment

OR

High School Diploma/GED AND fourteen (14) years of experience in business process management, operations, product, AI, automation, or digital transformation roles

in a private, public, government or military environment

In addition to the above requirements, the following are also required:

Strong understanding of AI technologies including LLMs, NLP, machine learning, RPA, and predictive analytics

Experience with workflow and automation platforms such as ServiceNow, Salesforce, UiPath, Power Automate, or similar technologies

Additional qualifications that could help you succeed even further in this role include:

• Demonstrated ability to translate business requirements into technical specifications, process maps, and scalable operating models
• Strong analytical, problem-solving, communication, and stakeholder management skills with a data-driven mindset
• Familiarity with change management frameworks such as Prosci, ADKAR, or similar methodologies
• Familiarity with Scaled Agile Framework (SAFe) is a structured approach for applying Lean-Agile principles across large enterprises.

• Experience leading AI transformation initiatives in enterprise, software, or complex operational environments
• Background in knowledge management, technical writing, business or support operations, and training development
• Lean, Six Sigma, BPM, or related process improvement certification
• Experience with cloud platforms such as Azure, AWS, or GCP and familiarity with data pipelines
• Understanding of AI governance, model monitoring, and responsible AI principles

Work location:  Remote – United States

Travel: May include up to 15% [domestic/international]
Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.Applicable to US Applicants Only:The expected compensation range for this position is $143,200 - $196,900, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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