Client Onboarding Specialist

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an excellent opportunity for a Client Onboarding Specialist (COS). This role is a corporate resource assisting various business channels and Advisor Teams with onboarding new client accounts/business.
Key functions of the COS will be to support the onboarding process, ensure an effective, efficient and client friendly experience, accurately complete paperwork, follow up on any issues with clients or custodians (Charles Schwab and Fidelity), and collaborate with advisor team leads.

This is a remote role. Ideal candidates will be located in the PST or MST time zones.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000.00 to $80,000.00, exclusive of bonuses and benefits. This position is also eligible for an annual team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

New Client Onboarding

• Support Advisor Teams with completion of client paperwork and account set up to support efficient onboarding of new clients.  Includes, but not limited to, required WEAS (Wealth Enhancement Advisory Services,) advisory paperwork and custodial paperwork.

• Review and establish complete and accurate account records in Salesforce (CRM) for opening new accounts and completing WEAS advisory paperwork

• Timely follow up for client documents

• Submission of all completed and signed documents to Suitability and custodian for review and approval

• Accurate tracking and reporting of account openings

• Ensure all onboarding activities comply with relevant regulations and internal policies, mitigating potential risks

• Ensure consistency, efficiency, and adherence to onboarding processes within the regional location you are assigned

• Assist with the quality control of our offshore partners/team members to ensure accuracy, completeness and that SLAs are being met

• Assist with reassigning tasks from our offshore partners/team members to onshore team members to bring the task to completer

Relationship Management & Communication

• Actively promote and advocate for the firm’s centralized services to Advisor Teams and internal partners; clearly communicating the value and benefit of our services

• Build strong working relationship with Regional Vice Presidents (RVPs) and Advisor Teams, acting as main point of contact for client onboarding

• Communicate with RVPs, Financial Advisors and Advisor Teams to understand client requests and handle issue resolution

• Educate RVPs, Financial Advisors, and Advisor Teams in the onboarding process by providing training and resources

• Build and maintain strong relationships with IBM Team, assisting with training and mentoring

• Participate in mentorship and training of junior team members

Support the Development/Refinement of a Centralized Service Process

• Participate in building the process and procedures to track requests, which will be systemized over time as well as define service levels

• Define system access requirements (within Salesforce, custodians, etc.) to successfully support various advisors effectively and efficiently

• Participate in document requirements to build functionality and processes in Salesforce to support process

Continuous Improvement

• Document and implement best practices, team standards, Service Level Agreements, and ensure that all team members are trained and updated on processes

• Attend internal retrospectives and assist with change management to drive continuous improvement

• Continuously review and improve onboarding process to enhance efficiency and client satisfaction

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.

• Demonstrates company core values and competencies

• Understand financial terminology and products

• Working proficiency with annuities, mutual funds, separately managed accounts, fixed incomes, stocks, options, alternative investments, hedge funds, charitable giving practices

• Attend Client Services and company educational events

• May attend vendor presentations

Education | Skills

• 4-year college degree preferred

• 3+ years of industry experience

• Strong attention to detail

• Ability to prioritize workflow and projects; able to work with deadlines and flexible under pressure

• Strong written documentation, version management and organization skills

• Relationship and change management exposure, ability to have professional interactions in stressful situations

• Good problem-solving skills

• Ability to work as a Team Member; positive solution-focused attitude

• Proficient with Microsoft Office

• Experience with Charles Schwab Advisor Center and/or Fidelity Wealthscape is preferred
   

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as the Lead level is $67,300.00 to $97,600.00. However, the base salary range bolded above is what we expect to pay as a starting range for this position.
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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.