Client Onboarding Manager

Job Description
Client Onboarding Manager (Local Coordinator - Enterprise Onboarding Model)
Camana Bay
Monday - Friday 8:30 am - 5:00 pm
On-site
The Onboarding Manager is responsible for acting as a local coordinator within the enterprise onboarding model, ensuring seamless execution of all onboarding initiatives at a local level, including multijurisdictional projects. This role serves as a key local support function for all onboarding activities, regulatory adherence, and risk mitigation strategies. The Onboarding Manager will operate in the first line of defense in the company's three lines of defense model, ensuring compliance with group and local anti-money laundering, counter proliferation financing and counter terrorist financing framework whilst adhering to external regulations and guidance.
Some of the things you'll be doing:
1. Local Onboarding Coordination & Support

• Act as a local coordinator for onboarding activities, ensuring alignment with global enterprise onboarding strategies.
• Oversee the onboarding process for various local structures (Funds, Corporates, Trusts) in accordance with regulatory requirements.
• Act as the first point of contact as escalation, providing support and expertise on queries and issues raised by the team local regulatory and compliance expectations and ensure onboarding procedures adhere to local laws.

2. Multijurisdictional Onboarding Support

• Facilitate onboarding for clients operating across multiple jurisdictions, ensuring compliance with both Group and local frameworks.
• Serve as a liaison between the central onboarding teams and local offices, providing guidance on local onboarding requirements.
• Coordinate necessary regulatory submissions and applications across different jurisdictions.

3. Management of High Risk Clients and Exceptions

• Manage and coordinate the approval of high risk clients to the key stakeholders in accordance with policies and procedures , ensuring accuracy and timely submission.
• Draft and review required minutes, forms, and other documentation for onboarding approvals.
• Collaborate as a key stakeholder alongside legal, compliance, and risk teams to ensure all documents meet internal and external regulatory expectations.

4. KYC Services & Quality Control

• Conduct quality checks on KYC (Know Your Customer) submissions before final onboarding approval.
• Ensure compliance with Group AMLF and Local AMLF policies, identifying potential risks and escalating issues where necessary.
• Verify completeness and accuracy of client information, conducting due diligence on high-risk clients.

5. First Line of Defense & Risk Mitigation

• Act as part of the first line of defense, ensuring risk-based assessments are conducted efficiently and accurately.
• Identify and escalate PEP (Politically Exposed Persons) and sanctioned clients in accordance with local and global regulations.
• Maintain ongoing awareness of financial crime risks, ensuring mitigation strategies are effectively implemented.

6. Regulatory Compliance & Adherence to Local Standards

• Act as a subject matter expert, maintaining awareness of current anti-money laundering regulations and trendsassessing their impact on the onboarding process.
• Ensure onboarding policies, procedures, processes are aligned with group framework and the required external regulations and are updated as required.
• Participate in internal and external audits related to onboarding processes and compliance adherence.

7. Stakeholder Engagement & Continuous Improvement

• Collaborate with internal stakeholders, including legal, compliance, risk, and operations teams, to drive process efficiencies.
• Provide training and guidance as required on best practices for onboarding compliance and regulatory adherence.
• Identify opportunities for process improvements and implement enhancements to streamline onboarding and reduce risk through engaging in networking, keeping abreast of developing technologies used for onboarding and continuous professional development.
• Utilise data, reporting an analysis of KPIs to lead delivery of effective on-boarding framework to support behavioral change and drive improvements.
• Manage and/ or assist with any ad-hoc onboarding projects as may be necessary

What qualifications, education, and experience do you need?

• Bachelor's degree in Finance, Business, Law, or a related field.
• Possess 5-7 years of experience in client onboarding, KYC, AML, and regulatory compliance within the Cayman Islands financial services industry, with a strong understanding of local regulatory frameworks and international standards with at least 2 to 3 years of the experience including the management of individuals.
• Strong understanding of group AML, CFT, CFP frameworks and how they interact with local policies and procedures
• Strong competence and understanding of AML legislative framework for the jurisidictions which the onboarding process is managed for.
• Strong understanding of the function and key documentation inclusive of customer due diligence typically required for fund, SPV, trust, and corporate vehicles.
• Ability to assess high risk factors eg. PEPs, high risk jurisdictions, etc and assess the appropriateness of and manage PEP and sanctioned clients in accordance with financial crime risk frameworks.
• Experience coordinating multijurisdictional onboarding activities.
• Strong analytical, problem-solving, and attention to detail skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with use of technology as part of the onboarding process including onboarding platforms or other technologies used to facilitate the onboarding process.
• Ability to work in a fast-paced, highly regulated environment with competing priorities.

Preferred Certifications:

• CAMS (Certified Anti-Money Laundering Specialist)
• ICA (International Compliance Association) Certification
• Other relevant AML/KYC/Compliance certifications

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $80,000 KYD to $125,000 KYD.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.