Client Enablement Program Manager

Client Enablement Program Manager

North - Remote

North, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.

The Client Enablement Program Manager is a key analytical team member within the Client Enablement Office, responsible for reporting and program management. In this role, you will own the data, analytics, and reporting framework that tracks engagement and escalations with sponsor banks, card brands, and other strategic partners to support the SVP of Client Enablement.

This individual contributor role is responsible for creating, managing, and delivering key benchmarks, reports, and insights that drive strategic decision-making and support the team's purpose as the central "gatekeeper" for partner collaboration. You will work closely with Enterprise Risk Management (Risk, Legal, Credit Underwriting), Compliance, Sales, Partner Relations, and other stakeholders to provide the data necessary for insights and intelligence to support partner relationships, track escalations, and unlock new opportunities.

What you'll do:

• Develops, manages, and executes the reporting and analytics program for the Client Enablement Office.

• Creates and maintains dashboards, reports, and benchmarks to identify and track key performance indicators (KPIs) related to sponsor bank, card brand, and third-party partner relationships that are crucial to business enablement.

• Tracks and monitors all escalations to the Client Enablement Office from all channels (Sales, Partners, Banks, etc.), analyzing for themes, root causes, and trends. Provides regular reporting on escalation status and outcomes.

• Supports the Credit Policy change management process by tracking updates, partner requirements (prohibitions, exceptions), and communication status.

• Conducts research and analysis related to partner requirements, industry trends, and client/partner concerns to provide actionable insights to leadership.

• Reports, tracks progress, and provides management updates across multiple functions and departments to support Client Enablement projects and initiatives.

• Provides continuous improvement to the Client Enablement program by updating departmental procedures, creating training materials, and contributing to monthly/quarterly business reporting.

• Performs other duties as assigned.

What we need from you:

• Bachelor’s Degree or equivalent work experience.

• 4+ years experience in Program Management, Project Management, Data Analytics, Business Intelligence, or a senior support role within the FinTech, Payments, or Financial Services industry.

• Knowledge of and experience with program management frameworks, reporting lifecycles, and data analysis.

• Proven ability to communicate, collaborate, and manage relationships with high-level internal and external stakeholders and internal and external business partners.

• Strong analytical skills with the ability to evaluate strategic, financial, and operational perspectives, identifying trends and concisely articulating insights to remediate gaps or unlock opportunities.

• Proven ability to develop relationships, negotiate, and problem-solve.

• Strategic thinker and tactical executor - able to rapidly shift from “big picture” to “detailed operations”.

• Strong team player with an excellent track record of success in fast-paced environments with changing priorities.

• Judgment to analyze, evaluate, develop and effectuate solutions to complex problems.

• Ability to work independently as well as in a team environment, including multi-level and external partner engagement.

• Skillfully completes work accurately and thoroughly while meeting work commitments.

• Ability to develop, document, and execute reporting procedures and processes that require steps across cross-functional areas, demonstrating an ability to work collaboratively with internal and external cross-functional teams.

• Strong verbal and written communication skills with the ability to articulate complex problems and solutions through concise and clear messaging.

• Ability to identify opportunities for automation and process improvement, keeping in mind user experience, sustainability, and effectiveness.

How to stand out (Preferred):

• Background in Financial Institutions, Payments, or Risk.

• Advanced experience with SQL, Tableau, Power BI, or other data visualization and business intelligence tools.

•  PMP, CAPM, or data analytics certifications are a plus, but not required

Travel Requirements: Up to 5%

What we offer:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary range: $80,000-$120,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com