Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
- Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation
- Analytics: deliver analytic applications & services that generate insight on how to measurably improve
- Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
- Engagement: attract, develop and retain world-class team members by being a best place to work
Job Description
Role: Client Account Executive
Team: Growth
Location: US Remote - North Central / Midwest Preferred
(Territory Includes: OH, IN, IL, WI, MN, IA, MO, ND, SD, NE, KS)
Travel: Approximately 40% US Travel
*This position is currently not eligible for visa sponsorship*
What you'll own in this role:
- Manages the client relationship, serving as a trusted advisor, to promote best practice workflows and product adoption.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables.
- Collaborates with the Sales team to develop account plans, renewal, and cross-sell strategies
- Works closely with Client Success, Product Support, Project Management, and Implementation teams to maintain continuous knowledge of issues and projects; identifying potential risks and/or opportunities.
- Reviews all major deliverables to ensure quality standards and client expectations are met
- Ensures that client issues are effectively managed to resolution.
- Communicates client goals and interests to internal stakeholders and effectively manages client expectations.
- Maintains a thorough understanding of Health Catalyst product/service offerings to include Vitalware, Twistle, Embedded, ARMUS, ERS, and Healthcare.ai, and effectively articulates value proposition to clients.
- Maintains in-depth product and industry knowledge; demonstrating expert proficiency in product features and functions.
- Completes monthly client reports, bi-annual account reviews, and all other standard reporting processes.
- Completes onsite client business reviews, training and other client meetings.
- Completes reports and KPI’s that report progress and health of client.
What you bring to this role:
- Undergraduate degree.
- Minimum 3 years of account/project management experience.
- Proven account management skills to create, maintain and enhance client relationships.
Who you are:
- Advanced knowledge of healthcare software application systems.
- Account management and/or sales skills to create, maintain and enhance client relationships.
- Plans and carries out responsibilities with minimal direction.
- Strong decision making and critical thinking skills.
- Handles stressful situations and deadline pressures well.
- Excellent written and oral communication skills.
- High level of initiative and works well in a team environment.
- Motivated, goal-oriented, persistent and a skilled negotiator.
- Technical competence (understand software, hardware, networks, etc.).
- Extremely detail-oriented.
Information Security and Compliance Responsibilities
- Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
- Adhere to and comply with the organizations Acceptable Use Policy.
- Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.
Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.
At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
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