Claims Processor (Japanese Literate)

The Role: 

In this role, you will be responsible for reviewing incoming member out-of-pocket expenses, as well as expenses incurred using the Carrot Card. You will collaborate with members of the Care team, Customer Success, and Finance team to ensure an exceptional member experience.

You need to be able to work one of the following available shifts: 4:00 am- 1:00 pm, 6:00 am- 3:00 pm, or 1:00 pm- 10:00 pm CST.

The Team: 

The Payments team is a group of compassionate and dedicated individuals focused on contributing to Carrot's mission of inclusivity and accessibility in fertility and family-forming services. This team is responsible for adjudicating all incoming member reimbursement requests while ensuring an exceptional member experience. The team will coordinate activity with insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.

Minimum Qualifications: 

• Bachelors degree
• 1-3 years of relevant work experience including customer service and claims processing experience
• Fluent in Japanese (supporting translation of documents) 
• Highly detail-oriented with superior multi-tasking skills
• Ability to work independently with little management or direction on routine duties or projects
• Exceptional verbal and written communication skills
• Strong problem-solving skills to analyze, troubleshoot and resolve issues
• Ability to empathetically support a diverse member population through all paths to parenthood
• An innovative spirit to push the boundaries of claims operations

Preferred Qualifications:

• Fluent in Mandarin
• Knowledgable with insurance regulations and industry best practices
• Experience working at a fast-growing tech company or digital health company
• Proficiency and comfort using business tools (e.g., Jira, Confluence, Zendesk, Airtable, G-Suite)

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $56,000-$64,000 ($26.92/hr.- $30.77/hr.). Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.