Claims Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Claims Manager is responsible for overseeing the day-to-day operations of workers' compensation and auto liability claims. A strategic thinker and self directed leader who can manage third party claims administrators, outside counsel and internal employees to ensure efficient handling and minimize claims costs.

Responsibilities:

• Manage and supervise an external team of claims adjusters
• Oversee the investigation and resolution of workers' compensation and auto liability claims
• Ensure appropriate reserves are set and make decisions about when to aggressively defend and when to reach a settlement
• Collaborate with safety, human resources, fleet, and other functions to coordinate a unified approach to claims handling and risk management
• Ensure timely and accurate processing of claims
• Ability to demonstrate reduction in total cost of risk to finance partners
• Use data analytics to identify loss drivers and implement risk management tools.
• Lead quarterly claim reviews with third party administrators
• Support return to work strategies
• Attend mediation for significant claims
• Point of contact for business partners on claim related questions
• Develop and implement claims handling procedures and training materials
• Monitor claims trends and identify areas for improvement
• Negotiate settlements with claimants and attorneys
• Prepare and present reports on claims activity and costs
• Ensure compliance with state and federal regulations
• Conduct regular training sessions

Qualifications & Skills:

• Bachelor's degree in Business Administration, Risk Management, or a related field
• 7+ years of experience in claims management, with a focus on workers' compensation and auto liability
• Strong knowledge of state and federal regulations related to claims handling
• Excellent communication, negotiation, and problem-solving skills
• Proven leadership and team management abilities
• Ability to analyze data and identify trends
• Detail oriented and organized.

Preferred Qualifications:

• Professional certification in claims management (e.g., AIC, CPCU).
• Experience working in a large corporate environment
• Experience working with an Enterprise Risk Management System

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