Claims Manager

Instawork is looking to hire a Claims Manager who will be responsible for directly overseeing  workers' compensation, occupational accident, and liability claims within our broader Trust & Safety and risk management program. This individual will play a crucial role in identifying, evaluating, and managing risk exposures that could result in human, physical, or financial loss. The Claims Manager will collaborate closely with Instawork’s Legal, Trust & Safety, and broader support teams, including consultants, insurance representatives, and staff to implement new programs, enhance existing programs, and provide recommendations to management regarding rules and procedures.

Qualifications:

• 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims;
• Impeccably organized;
• Detailed and process-oriented;
• Thorough knowledge of insurance lines and insurance laws across the United States;
• Composed handling high-priority escalations;
• Excellent verbal and written communication; 
• Ability to analyze, classify, and rate risks, exposures, and loss expectancies;
• Marketplace risk experience preferred.

Responsibilities:

• Report, oversee, monitor, and investigate insurance claims across all jurisdictions;
• Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers;
• Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers;
• Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys;
• Participate in monthly claim reviews to steer claims towards resolution;
• Maintain organized, accurate records of all claims and supporting documentation;
• Provide regular updates to senior management on claims activity;
• Analyze claims data to identify trends and areas for improvement;
• Develop, implement, and improve scalable processes and training to build a best-in-class claims function.

For CA based applicants:

• The base salary range for this position is $150,000 - $175,000. This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Home office stipend
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Instawork Values:

• Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
• Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
• Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
• Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

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