Claim Central Coordinator

Position Type: This is an hourly, non-exempt position. Associates in this role are eligible for overtime pay in accordance with applicable wage and hour laws.

ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Comfortable with a high degree of oversight and accountability for the quality and efficiency of work product.
• Interact professionally and timely with clients via email, phone, and in person.
• Provide support to claim advocates and service teams in claim-related matters.
• Communicate pertinent claim information on a timely basis to internal and external clients.
• Develop a strong working knowledge of Applied Epic and carrier interface systems.
• Demonstrate technical insurance knowledge.
• Assist with claims projects, reports, loss runs, and other tasks as assigned.
• Specific job responsibilities include:
  • Responding to reception desk claim inquiries.
  • Processing claim faxes received by the office.
  • Claim reporting for direct reporting exceptions.
  • Handling house account claim inquiries.
  • Providing claim status updates.
  • Managing the distribution of Claim Reporting Guides.
  • Monitoring and prioritizing workload while considering deadlines and special instructions, with strong attention to detail.

Include but are not limited to:

• Strong communication and basic mathematical skills.
• Ability to identify issues and develop resolutions when speaking with clients.
• Ability to manage a high volume of inbound and outbound calls while providing professional, responsive customer service.
• Comfort spending a significant portion of the day on the phone assisting clients, carriers, and internal team members.
• Strong verbal communication, active listening, and problem-solving skills, with the ability to build rapport over the phone.
• 1 to 3 years of similar or related experience preferred.
• Experience with Applied Epic and carrier websites preferred.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Prior claims experience preferred, or experience coordinating claims and general insurance activities.

• Relationship Building
• Self-Direction
• Client Relationship Management
• Problem Solving
• Communication

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
 
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development.  In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. 

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

•    Business Insurance Magazine – Best Places to Work in Insurance 
•    US Insurance Awards – Community Outreach Project of the Year
•    U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist
•    Inc. Magazine Best Workplaces 
•    Inc. 5000 – List of Fastest Growing Companies  
•    Alaska Journal of Commerce – Best Workplaces in Alaska 
•    Charlotte Business Journal – Best Places to Work  
•    Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies 
•    Connecticut Top Workplaces  
•    Dallas Business Journal – Best Places to Work 
•    Denver Business Journal – Best Places to Work
•    Denver Business Journal – Fast 50
•    Kansas City Business Journal – Best Places to Work 
•    Los Angeles Business Journal – Best Places to Work 
•    Puget Sound Business Journal – Washington’s Best Workplaces 
•    Tampa Bay Times – Best Workplaces
•    The Salt Lake City Tribune Top Workplaces 
•    Utah Business – Best Places to Work
•    Wichita Business Journal – Best Places to Work

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.