The Cisco Call Manager Engineer designs and implements telecommunications infrastructures, deploys solutions, troubleshoots, and provides technical assistance, ensuring optimal network operations.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organization's networks and connections, playing an active role in the installation of the Cisco network operating system software. They evaluate, configure, and maintain network hardware and software, utilizing Cisco's proprietary SCCP protocol. This is an onsite role located in Washington DC
Key Responsibilities:
* Network Design and Implementation:
* Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP.
* Deployment and Troubleshooting:
* Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
* Software Upgrades:
* Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments.
* Technical Assistance:
* Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail.
* Coordination:
* Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations.
* Session Management:
* Identify, plan, and execute session management strategies to increase efficiency.
* Remote Monitoring:
* Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
* Customer Support:
* Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently.
Required Qualifications:
* 5+ years' experience in monitoring and administering Cisco Telecommunication systems.
* Must have an active TS/SCI security clearance.
* Able to work fully onsite at Washington DC location.
* Ability to create, analyze, and troubleshoot call flows and call detail records.
* Capability to design and deploy solutions for multi-site environments using Cisco technologies.
* Strong problem-solving skills and quick resolution of customer issues.
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organization's networks and connections, playing an active role in the installation of the Cisco network operating system software. They evaluate, configure, and maintain network hardware and software, utilizing Cisco's proprietary SCCP protocol. This is an onsite role located in Washington DC
Key Responsibilities:
* Network Design and Implementation:
* Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP.
* Deployment and Troubleshooting:
* Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
* Software Upgrades:
* Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments.
* Technical Assistance:
* Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail.
* Coordination:
* Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations.
* Session Management:
* Identify, plan, and execute session management strategies to increase efficiency.
* Remote Monitoring:
* Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
* Customer Support:
* Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently.
Required Qualifications:
* 5+ years' experience in monitoring and administering Cisco Telecommunication systems.
* Must have an active TS/SCI security clearance.
* Able to work fully onsite at Washington DC location.
* Ability to create, analyze, and troubleshoot call flows and call detail records.
* Capability to design and deploy solutions for multi-site environments using Cisco technologies.
* Strong problem-solving skills and quick resolution of customer issues.
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Cisco Call Manager
Cisco Unified Communications Manager
Ip Telephony
Sccp
Voip
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