Chuan Spa Manager - The Langham, Pasadena

About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.
Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.
Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.
DEPARTMENT: Chuan Spa

JOB TITLE:  Spa Manager 

REPORTS TO: Director of Rooms & Resort Operations

SUPERVISES: Spa Attendants, Front Desk Agents, Fitness Instructors, Therapists, Spa & Health Club Supervisors

PRIMARY OBJECTIVE OF POSITION:

Responsible for providing leadership, direction, and supervision of the spa and fitness staff in the daily operations, retail management, membership, and fitness programs. The primary guest focus will be to elevate the Chuan Spa experience to be the premier Spa in the LA market by adhering to all Chuan Spa standards. The Spa Manager is to assist in overseeing the coordination of all guest requests, special activations & events, payroll, scheduling, and product inventory & ordering.

RESPONSIBILITIES AND JOB DUTIES:

• Schedules for all spa, retail, & fitness staff / track absences and time off

  • Working knowledge of payroll procedures
  • Proficient in Book4Time; adding new employees, maintaining their schedules, etc.
  • Responsible for accounting procedures: research errors, run weekly unprocessed transaction reports, ensure bank proper procedures are being adhered to, supervision of time clock usage. Disciplinary action as necessary. 
  • Fitness Schedules: coordinate with the fitness staff / print the monthly schedules / provide the information to Marketing to post the schedule on the web site
  • Ensure proper par levels are maintained for linen and spa amenities
  • Maintain retail inventory
  • Maintain office supplies and collateral 
  • Critique product usage while monitoring and preventing overuse. Supervise the security and distribution of professional products
  • Keep an accurate record of invoices by maintaining or creating savings for budget goal
  • Prepare purchase orders for supplies that require a PO, order supplies from purchasing as needed
  • Promote sales of treatments and fitness memberships
  • Collaborate on special activations & events
  • On a timely basis prepare performance reviews for staff 
  • Train staff in proper performance of their respective duties; provide continual feedback regarding job performance
  • Maintain brand standards across all areas of Chuan Spa
  • Ensure equipment in departments is in working order
  • Represent the department in pertinent meetings

   

PHYSICAL DEMANDS:

• Requires walking or standing to a significant degree
• Ability to lift 30 lbs

SPECIAL SKILLS REQUIRED:

• Attendance/Punctuality – Is consistently at work and on time.
  • Dependability – Follows instructions; responds to management direction; Takes responsibility for own actions; Keeps commitments.
  • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.
  • Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Service Orientation – Prioritizes delivery of service to both external and internal customers; Manages difficult or emotional customer situations; Solicits customer feedback to improve service.
  • Teamwork – Contributes to building a positive team spirit; Supports everyone’s efforts to succeed; Balances team and individual responsibilities.
  • Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Follows policies and procedures.-
  • Quality and Quantity of Work – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of guests or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Accounting and budgeting knowledge.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  •  Proficiency in Microsoft Word, Microsoft Excel, and Book4Time 

EDUCATION REQUIRED:

High school diploma or equivalent College degree (Business Administration, Hospitality Management preferred).

EXPERIENCE REQUIRED:

• Minimum of 2 years spa supervisory experience

  
  

LICENSES OR CERTIFICATES: