Chief of Staff

9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day.

9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health.

The Chief of Staff is the architect and steward of 9amHealth’s operating system.

Reporting to the Chief Operating Officer and partnering closely with the Co-CEOs and Senior Leadership Team, this role ensures that company strategy translates into aligned execution, measurable performance, and disciplined accountability across the organization.

This role operationalizes the founders’ vision and strategy into clear priorities, structured plans, and measurable outcomes. As a systems builder and execution driver, the Chief of Staff brings clarity, alignment, and rigor to how the company runs.

Success in this role means:

• Company priorities are clear and limited.

• Every executive has measurable goals aligned to company objectives.

• Performance is visible, discussed regularly, and acted upon.

• Cross-functional initiatives move forward without ambiguity or drift.

• The COO is focused on high-leverage external impact (strategic clients, investors, and partnerships), not internal follow-up.

• Partner with the COO, Co-CEOs, and Senior Leadership Team to convert strategic decisions into clear, measurable company objectives.

• Pressure-test strategic plans with data and operational insight to ensure feasibility and alignment.

• Ensure executive alignment before initiatives cascade to the broader organization.

• Drive clarity around ownership, timelines, and success metrics for all enterprise-level priorities.

• Architect and own the company-wide goal-setting framework ensuring clear alignment between strategy and measurable outcomes.

• Establish and run disciplined weekly, monthly, and quarterly business review cadences that drive transparency, performance dialogue, and timely decision-making.

• Ensure every executive leader has visible KPIs tied directly to company objectives, with clear ownership and defined success metrics.

• Design and maintain dashboards that provide timely, decision-enabling insight across Commercial, Clinical, Product, and Operations.

• Design and maintain operating rhythms that create clarity and momentum across the organization, including executive forums, quarterly planning sessions, and company-wide updates.

• Ensure company priorities, performance against goals, and key decisions are clearly documented and accessible, enabling strong asynchronous visibility and reducing unnecessary meeting load.

This role owns the accountability system, not the functional outcomes.

3. Lead Cross-Functional Program Execution

• Lead high-priority, time-sensitive strategic initiatives on behalf of the COO and Co-CEOs when cross-functional coordination or executive leverage is required, ensuring defined scope, ownership, and clear transition back to durable functional leadership.

• Align stakeholders, remove blockers, manage timelines, and ensure execution discipline.

• Serve as executive sponsor for cross-functional initiatives until durable functional ownership is established.

• Stand up lightweight PMO capabilities as organizational complexity increases.

• Ensure initiatives are appropriately resourced and prioritized relative to company goals.

• Partner with Commercial leadership and RevOps (or establish interim structure as needed) to improve forecasting accuracy, contract tracking, and revenue visibility.

• Ensure commercial reporting is consistent, timely, and actionable.

• Increase transparency into pipeline health, revenue performance, and growth drivers.

This role ensures visibility and discipline, it does not replace functional revenue ownership.

• Extend the COO’s impact by ensuring strategic decisions are translated into coordinated execution.

• Prepare materials and insights that support investor, board, and strategic partner engagement.

• Protect the COO’s time by ensuring operational follow-through occurs without constant executive intervention.

• 10+ years of experience in high-growth environments (strategy, consulting, business operations, or operational leadership).

• Demonstrated experience building operating cadences, KPI frameworks, and accountability systems at scale.

• Strong executive presence and the ability to constructively challenge senior leaders.

• Proven ability to drive cross-functional initiatives in ambiguous environments.

• Analytical fluency and comfort using data to inform decision-making.

• Exceptional communication skills and the ability to bring clarity to complex situations.

• High emotional intelligence, discretion, and resilience.

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.