Chief of Staff

Application Instructions

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Number of Positions: 1

Compensation: $95,000.00 - $105,000.00 Annually Commensurate with Experience and Location

Work Location: 100% On-Site

Position Overview

Reporting to City Year Denver’s Executive Director, the Chief of Staff is a strategic, mission-driven leader who plays a critical role in advancing the organization’s vision and goals. As the principal organizer of the Senior Leadership Team and a trusted advisor to the Executive Director, the Chief of Staff ensures alignment, accountability, and collaboration across all departments.
This role is responsible for managing City Year Denver’s cross-departmental interdependencies, driving operational excellence, and ensuring the site not only meets but consistently exceeds its performance goals. The Chief of Staff acts as an extension of the Executive Director, providing high-level strategic counsel, anticipating challenges, and helping to set organizational priorities.
When needed, the Chief of Staff represents the Executive Director in key internal and external meetings, serving as a credible ambassador and thought partner who upholds the organization’s mission and values.

Job Description

Responsibilities:

Site Strategy, Performance, and Improvement (20%)

• Develop internal systems to monitor City Year Denver’s operating goals across all departments while collaborating across the Senior Leadership Team to maintain accurate, timely reporting internally and externally.
• In partnership with the Executive Director, continue City Year Denver’s multi-year strategic planning to support City Year Denver’s ongoing performance, innovation, and sustainability.
• Represent the Executive Director in key strategic meetings and manage or support key strategic relationships in consultation with the Executive Director.
• In close collaboration with the Executive Director, leverage the site Arc of the Year to draft important internal meeting agendas and act as a primary facilitator of staff gatherings, including Senior Leadership Team meetings, All-Staff “Village” meetings, quarterly data reviews, etc.
• Serve as a communication conduit between departments, supporting individuals and groups in understanding how their work contributes to the collective mission.

People Operations (20%)

• Develop a data-driven strategy to foster a positive staff culture through staff engagement initiatives and professional learning.
• Serve as City Year Denver’s People Point, ensuring excellent HR support for all City year Denver staff and AmeriCorps members.
• Consult with City Year’s People Business Partners to appropriately level HR response to staff and AmeriCorps member workplace challenges.
• Partner with hiring managers to develop and coordinate all aspects of staff recruitment processes, including creating job descriptions and scorecards, sourcing and recruitment, hiring, and onboarding for all open positions.
• Coordinate new staff onboarding to ensure all new staff have the necessary materials, information, and support to start in their roles at City Year Denver.
• Lead City Year Denver’s AmeriCorps member registration process, ensuring that all new and returning AmeriCorps members successfully complete their I-9, AmeriCorps matriculation, local background checks, and SNAP enrollment.
• Support staff and AmeriCorps members in understanding and navigating City Year benefits and HR policies and resources.

Site Operations (20%)

• Oversee City Year Denver’s office space, ensuring efficient operations that meet staff and AmeriCorps member needs.
• Maintain and update site intranet and communications environments, including SharePoint, Microsoft Teams, and other systems as needed. Support City Year Denver staff and AmeriCorps member user experience in other systems such as Workday and the Microsoft Suite.
• Ensure successful implementation of AmeriCorps member experience elements such as uniform management, transit passes, and relocation assistance.
• Manage City Year Denver’s IT inventory, ensuring that staff and AmeriCorps members have the technology needed to perform their roles. Assess and address evolving IT needs.

Budget and Finance (20%)

• Lead City Year Denver’s annual budget development process in consultation with the Executive Director and Site Leadership Team.
• Manage City Year Denver’s budget dashboard and monitor site’s financial progress to ensure the site meets its financial operating goals.
• Oversee purchasing and invoice processes, including expense reports, purchasing cards, travel budgets, and other accounts payable / receivable support.

Local Recruitment (15%)

• Lead strategy and execution towards City Year Denver’s annual local recruitment goals by establishing and maintaining a data-driven portfolio of high-yield high schools and higher education institutions within the Denver metro area.
• Implement cultivation strategies to increase City Year brand awareness among champions within each partner institution and opportunities for them to promote City Year to potential prospects.
• Identify and execute opportunities to source candidates through events, community / classroom presentations, champion introductions, professional development workshops, etc.
• Partner with members of the Corps Talent Acquisition team to support a successful hand-off from local sourcing to the nationally led application and admissions process.
• Maintain excellent records within City Year’s Corps Talent Acquisition tracking tools.

Support Collaborative Site Priorities (5%)

• Support City Year Denver’s cross-functional priorities by participating in prospective Student Success Coach interviews, fundraising events, and efforts to improve workplace experience for AmeriCorps members and staff. 
• Additional responsibilities as required to meet the mission and objectives of the organization. 

Qualifications

• College degree or equivalent work experience required.
• 3-5 years of experience successfully leading cross-functional teams, managing Human Resources/people work, and operations.
• Demonstrated ability to partner with executive leaders while guiding directors and managers through creation and implementation of multi-faceted operating plans and budgets.
• Able to work effectively under pressure, handle competing priorities and respond to short deadlines, with a team and independently in a complex environment.
• Excellent analytical, verbal and written communication skills along with a high level of diplomacy, discretion and problem-solving ability.
• Proven success in developing collaborative relationships, coaching, and group facilitation exercises.
• Expertise in Microsoft Suite a plus.
• Strong passion for and commitment to City Year’s mission of delivering high impact service to children and schools; developing young adults participating in national service; promoting and advancing the concept of voluntary national service; belief in youth as agents of social change.
• City Year / AmeriCorps experience is a plus.

Compensation and Benefits:

Full time employees are entitled to compensation commensurate with experience. The target salary range is $95,000 - $105,000. Benefits for full time employees include health, dental, and vision insurance, flexible spending accounts for medical and dependent care, paid vacation, holidays, and parental leave, 401K with matching contributions, life insurance, short- and long-term disability, access to Employee Assistance Program, and commuter benefit plans for parking and mass transit.

City Year is an Equal Opportunity Employer, committed to ensuring that all staff members can succeed in our workplace. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans. Proud of its commitment to social responsibility and a culture of communal belonging, City Year Denver welcomes candidates who share those values.

Benefits