Chief of Staff, Global Head of Business Operations

Requirements:

Required 

• 8+ years of experience in business operations, strategy, consulting, revenue operations, or a related field, with prior experience supporting C-suite executives 

• Experience working with C-level executives to drive strategic initiatives and cross-functional alignment 

• Demonstrated ability to lead cross-functional programs and drive results in ambiguous, fast-paced environments 

• Strong business acumen and analytical skills, with experience in data-driven decision-making, forecasting, and KPI tracking 

• Proven ability to manage cross-functional initiatives, project portfolios, and operational execution 

• Experience with business systems (e.g., Salesforce, Gong, or similar CRM/ERP platforms) 

• Excellent written and verbal communication skills, with experience preparing executive- and board-level materials 

• Proven ability to build trust and influence at all levels of an organization, including senior leadership 

Preferred 

• Experience in a private equity–owned company 

• Experience scaling revenue operations or sales operations functions at a high-growth company 

• Familiarity with AI infrastructure, AI tooling, or technical program management 

• Experience with evaluation, due diligence, and integration of acquisition targets 

• Prior experience in management consulting, investment banking, or a Chief of Staff / Director of Special Projects role 

• MBA or equivalent advanced degree 

Responsibilities:

Strategic Partnership to the CEO 

• Serve as a trusted advisor and thought partner to the CEO on company-wide strategic priorities 

• Drive the cadence of executive meetings, including agenda-setting, materials preparation, and follow-through on action items 

• Translate CEO and executive leadership team (ELT) priorities into clear operating plans and hold teams accountable for execution 

Strategic Support  

• Partner with ELT, Functional Leaders, GM’s, and Finance to conduct in-depth research and analysis to support strategic decision-making 

• Develop and present data-driven recommendations to the CEO and ELT 

• Partner with key company resources to build market trends, competitive landscapes, and internal performance data to inform company direction 

Special Projects  

• Lead and manage a portfolio of special projects, as defined by the CEO and ELT, from conception to completion 

• Develop comprehensive project plans, including scope, timelines, budgets, and resource allocation 

• Drive project execution, proactively identifying and mitigating risks and issues, while providing regular progress updates to the CEO, ELT and stakeholders 

• Participate in due diligence of acquisition opportunities, and participate in post-acquisition integration to ensure seamless alignment with business objectives and value creation 

Business Operations Leadership 

• Own and continuously improve core business operations processes to drive efficiency, scalability, and data-driven decision-making 

• Establish and track company-wide KPIs, ensuring alignment across departments 

• Identify operational bottlenecks and lead cross-functional initiatives to resolve them 

Revenue Operations & Sales Operations 

• Oversee revenue operations strategy, including forecasting, pipeline analytics, and go-to-market process optimization 

• Partner with Sales leadership to design and refine territory planning, quota setting, compensation structures, and sales enablement processes 

• Ensure alignment between marketing, sales, and customer success through unified operational processes and shared metrics 

Business Systems 

• Lead the strategy, selection, and optimization of core business systems (CRM, ERP, and related platforms) 

• Ensure systems architecture supports scalability, data integrity, and cross-functional visibility 

• Partner with IT and Engineering to prioritize systems investments and integrations 

Global AI Infrastructure & Programs 

• Own the strategy and operational roadmap for the company's global AI infrastructure initiatives 

• Partner with technical leadership to ensure AI infrastructure investments align with business priorities and scale efficiently across regions 

• Drive adoption of AI-powered tools and workflows across business functions to improve productivity and decision-making 

Cross-Functional Program Management 

• Build and manage a PMO-style function to track major company initiatives, dependencies, and risks 

• Act as a liaison between the CEO's office and department leaders to ensure alignment and clear communication