Chief of Staff, Customer Success (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Chief of Staff supporting the Chief Customer Officer (CCO) is a strategic, high‑visibility role accountable for driving customer‑centric excellence across the organization. Serving as a trusted advisor and operational extension of the CCO, this leader ensures alignment, execution, and performance across all customer‑facing functions.

In this role, you will lead cross‑functional initiatives that elevate customer satisfaction, boost net revenue retention, and strengthen the consistency of customer engagement. You will simplify complex challenges, turn strategy into clear action, and build the operational discipline that enables the CCO organization to deliver measurable results.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• High Impact: Your work directly shapes how customers experience Availity and influences outcomes at scale.
• Strategic Influence: Play a key role in decisions that improve customer satisfaction, retention, and value delivery.
• Career Acceleration:   Gain exposure to enterprise‑level decision‑making and complex, high‑visibility projects.

To be qualified for this position you:

• 3-5+ years of experience in strategy, operations, consulting, or cross‑functional program leadership supporting executive‑level initiatives. Healthcare experience is required.
• Strong background in corporate strategy, with the ability to translate customer‑focused priorities into actionable plans.
• Proven ability to influence C‑suite decisions and unite teams across the enterprise around shared customer outcomes.
• Experience partnering with senior executives, successfully driving alignment on high‑stakes customer strategies.
• Ability to bring clarity to ambiguity and drive decisive action in fast‑moving, customer‑centric environments.
• Exceptional executive communication skills, with a knack for distilling complex customer and operational insights into crisp narratives.
• Track record of taking enterprise‑wide initiatives from concept to completion—especially those tied to customer satisfaction, retention, or engagement.
• Strong analytical orientation with a bias for action and a focus on metrics tied to customer impact.
• Demonstrated leadership of cross‑functional teams navigating complex customer programs and strategic priorities.
• Proficiency with project portfolio tools (Smartsheet, Jira), BI dashboards, and executive‑level presentation standards to support CCO‑level decision‑making.

You will set yourself apart with:

• Healthcare technology and consulting experience.
• Experience shaping go‑to‑market motions or delivering customer‑facing consulting engagements that drive measurable results.
• Comfort navigating ambiguity and pivoting quickly as customer priorities evolve.

You will be:

• Driving cross‑functional initiatives that improve customer satisfaction, strengthen net revenue retention, and elevate customer engagement.
• Turning the CCO’s strategic priorities into clear action plans with defined owners, timelines, and measurable results.
• Leading programs to improve NPS and manage the Customer Success rhythm of the business.
• Coordinating, standardizing, and operationalizing QBRs to ensure high‑impact customer conversations that drive value and growth.
• Serving as the CCO’s delegate in key governance and operational committees, ensuring customer priorities influence enterprise decision‑making.
• Building operating rigor by tracking progress, driving accountability, and ensuring seamless transitions from initiatives to business‑as‑usual.
• Partnering across Product, Sales, Operations, and Support to align teams and accelerate execution on customer‑focused goals.
• Preparing executive‑level materials, synthesize customer insights, and support CCO‑level communications and decision forums.
• Leading high‑visibility, cross‑functional strategic projects that advance customer satisfaction, operational excellence, and growth objectives.
• Developing strong relationships across the organization to enable collaboration and build a unified, customer‑centric operating model.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams sin the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Vice President, Partnership and Chief Customer Officer
• Video Interview with Chief Revenue Officer
• Video Interview with Chief Growth Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers