Remote chat representative for Titleist.com providing live, in-depth product assistance. Must be brand-passionate, use Titleist equipment, compare competitors, handle multiple simultaneous chats, and uphold Titleist performance and quality standards.
At Capacity ECommerce, we are looking for remote chat representatives to assist customers and provide an exceptional shopping experience on titleist.com. We believe in the power of human connections to provide premium service to online customers mirroring an in-store experience. No bots. Just real, honest people sharing their passion and expertise.
RESPONSIBILITIES AND DUTIES
- Be brand passionate - share your love for the game and brand!
- Use primarily Titleist golf equipment
- Familiarity with the Titleist site and any related media/searches
- Ability to compare and analyze any competitor products.
- Thrive in fast-paced environment handling multiple chats at once
- Maintain the core values of the Titleist tradition “commitment to continuous improvement and performance and quality excellence
SKILLS AND QUALIFICATIONS
- 5+ years golf experience
- 2+ years club fitting experience
- In-depth knowledge of current and past Titleist products
- Familiarity with similar products from other brands
- Ability to communicate and assist golfers on all Titleist products (enthusiast to pro level)
- Able to type at least 35 wpm, with a strong ability to communicate clearly
“An unwavering commitment to continuous improvement and performance and quality excellence are core
values of the Titleist tradition.”
COMPENSATION AND PERKS
- This is a 1099 Independent Contractor position.
- Pay $20/hour, paid weekly
- Remote position
TECHNOLOGY DETAILS
- A desktop or laptop w/ Chrome browser (tablets and other mobile devices are not
compatible at this time). - Stable internet connection (we suggest at least a consistent 10mbps).
- Reliable sound output (this can either be through built in computer speakers or third-
party speakers or headsets).
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.
Top Skills:
Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
The Ecommerce Monetization Specialist II focuses on enhancing customer lifetime value by implementing personalized monetization strategies, optimizing digital sales, and collaborating with product and design teams. They utilize data-driven insights to drive customer engagement and improve revenue metrics across platforms.
Top Skills:
Adobe AnalyticsAdobe Experience ManagerAdobe TargetGoogle Analytics
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
