Change Readiness Strategy, Executive Director

Job Description
Join our team as an Executive Director at JPMorganChase, where we are committed to delivering a first-class employee experience. We are seeking a Workplace Services Change Readiness Strategy Lead to work closely with our product managers and function leaders. This role is pivotal in ensuring that our workplace services enhancements and changes improve the employee experience. Our Global Change and Readiness team collaborates with teams across the firm to prepare and adopt significant changes while managing everyday workforce activities.
As an Executive Director in the Global Change and Readiness team at JPMorganChase, you will be responsible for partnering closely with our workplace services product managers and function leaders to establish and execute an effective change readiness strategy. This role is crucial in ensuring that our workplace services enhancements and changes enhance the employee experience.
Job responsibilities

• Own change & readiness for the workplace services product line; know the product offering and be an expert in the customer experience (e.g., target employee segments, problems/opportunities, desired outcomes, data/metrics, servicing model, feedback, etc.)
• Be in lock step with the workplace services product managers; actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, improvements, and other change initiatives
• Define and implement creative and effective change readiness strategies
• Develop innovative approaches to prepare the organization for workplace services changes, ensuring that strategies are tailored to meet the unique needs of different teams and stakeholders
• Deliver all elements of workplace services change and readiness work, managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
• Communicate across the change readiness community to help mitigate cross-impacts, risks and gaps. Leverage best practices and emerging trends in change management to drive successful adoption and integration of new processes and technologies

Required qualifications, capabilities and skills

• 10+ years of experience within an organization or consulting firm, supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots - delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Demonstrated leadership skills with the ability to inspire and motivate cross-functional teams
• Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way

Preferred qualifications, capabilities and skills

• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio are welcome additions

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.