Change Architect

Essential Duties

• Lead the development of a comprehensive adoption strategy that includes detailed action plans for driving user adoption of new technology. 
• Conduct detailed impact assessments to understand the potential effects of change on various aspects of the organization, including processes, people, and technology.  
• Create and implement a communication plan that outlines key messages, target audiences, delivery channels, and timing to ensure stakeholders are well-informed and engaged throughout the change process.  
• Collaborate with IT and technical support teams to develop tailored end user messaging, support sites, and other reference materials. 
• Integrate and align all change management activities with the overall project plan, accounting for project workstreams and client dependencies and timeline.  
• Identify, anticipate, and manage resistance to change across both stakeholder and end-user groups. 
• Advocates as the voice of the end-user, ensuring that their needs and concerns are represented during the development of technical plans and solutions, creating a pathway to successful user adoption. 
• Creates and develops end-user materials in various formats to ensure awareness, desire, knowledge, and ability to adopt technology change. 
• Collaborate with other change managers, both internal peers and client partners, to ensure alignment and consistency across multiple projects or change initiatives. 
• Develop clear, quantifiable success metrics that align with the goals of the change initiative, such as adoption rates, user satisfaction, and productivity improvements.  
• Identify lessons learned from previous change initiatives and apply them to future projects to enhance the effectiveness of change management efforts. 
• Stay current with industry best practices and trends in change management and technology adoption. 
• Other duties as assigned and directed. 

Required Skills

• 5-7 years of experience in change management, with a strong focus on technology-driven change initiatives. 
• Experience working with technical teams and a solid understanding of technology solutions and their impact on business operations. 
• Leadership skills, with the ability to influence and drive change at all levels of an organization. 
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and concisely. 
• Ability to assess situations, identify issues, and develop effective solutions. 
• Ability to work effectively in dynamic environments and manage multiple priorities simultaneously. 
• Strong interpersonal skills with the ability to work collaboratively within a team and across departments. 
• Comfortable giving and receiving open feedback and having difficult conversations with team members or clients. 
• Bachelor’s degree in business, Organizational Development, or a related field. 
• Previous experience working in a technical consulting environment or with multiple clients. 
• Change management certification or designation (Ex. CCMP, Prosci) 
• Ability to manage client relationships and deliver results in a fast-paced environment. 
• Microsoft 365 Certified Fundamentals certification 

Bonus is you have...

• Have worked for a consulting company.
• Certifications in CCBA, CBAP, PSM, CSM, CUA, and prior consulting experience a plus.   
• Experience with formal software quality assurances tools and processes such as writing and executing test plans is a plus.   
• Exposure, understanding and utilization of design thinking principles is a plus.   
• Ability to challenge the status quo and are comfortable with ambiguity.

Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!

• You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
• You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
• You’ll work with large, sophisticated, and progressive clients throughout North America
• We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.