Provide Tier 2 Epic clinical application support, configuration, testing, training, and documentation for Epic MyChart and EpicCare Link; participate in upgrades, implementations, and optimization across facilities while promoting standardization and security.
Classification: Full time
Duration: Permanent
Location: Remote
As a member of the CereCore team, the Epic MyChart Analyst II serves as a key Epic clinical IT resource for facility implementation and support. The Epic Analyst II works under the guidance of the Manager of Epic Services to perform their duties. We are seeking candidates with Epic MyChart and EpicCare Link certifications, along with experience supporting Haiku/Canto. Experience with Kuiper and/or Epic server build would be highly desirable
Primary responsibilities include assisting the facility's Epic EHR systems team on clinical IT activities, and second level support to resolve incidents, and participation in upgrade/SU or new module/application testing and implementation for the facility. This individual works with other Epic team members and our facilities to deliver hands-on training as needed, and to implement corporate and division standardization, utilization, integration and optimization plans.
The Epic Analyst II is expected to spend time within our facilities and critical areas to maintain a firm understanding of operations and ensure development and solutions solve the core ask/issue. Travel will be as necessary to complete the various departmental initiatives.
General Responsibilities
- Assists CereCore Epic team with clinical IT activities
- Provides incident/issue support through data gathering
- Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
- Provides detailed issue resolution documentation
- Advanced knowledge in at least one Epic module
- Basic knowledge in at least one other Epic module
- Participates in module/application testing, and implementation
- Participates in software update testing
- Produces detailed build documentation and functional test scripts
- Completes test script updates
- Provides input to on policies and procedures, training, and best practices
- Present system configuration changes at Change Management meetings
- Demonstrates system functionality for end users and stakeholders
- Presents design and build changes to stakeholders for approval
- Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
- Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications.
- Communicates workflows to end users
- Creates training aids and tip sheets
- Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team.
- Promotes system security and patient confidentiality and helps ensure compliance
- Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
- Assists in identifying and communicating referrals to support Sales and Business Development
- Adheres to Code of Conduct and Mission & Value Statement
- Participates in special projects as needed and performs other duties as assigned
- Represent CereCore and HCA while working/interacting with external partners
- Travel as required; anticipated < 25% travel.
- Other duties as assigned
Knowledge, Skills and Abilities
Required
- Working knowledge of Epic technology
- Experience with Epic workflows
- Exceptional ability to build and maintain relationships across multiple clients and vendors
- Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
- Strong ability to multi-task, and execute on new initiatives
- Ability to express technical knowledge clearly
- Ability to absorb technical knowledge quickly
- Demonstrated customer orientation skills
- Ability to work independently on tasks and projects
- Effective time management skills, critical and creative thinking
- Demonstrated teaching abilities
- Demonstrated advanced computer skills
- Understanding of clinical operations and processes
- Experience with at least one healthcare organization
- Proficiency with Microsoft Office
Qualifications
- Bachelor's Degree preferred
- Three or more years of relevant work experience
- Microsoft Office Proficiency
- Epic MyChart and EpicCare Link certification, Haiku/Canto support
- Experience with Kuiper and/or Epic server build preferred
- Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required
- Epic Application Certification/Accreditation/Proficiency preferred
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