Centralized Money Movement Analyst

Job Description
Apply today to become a key player in our dynamic team, driving impactful change in loan servicing and client satisfaction.
Job Summary:
As a Centralized Money Movement Analyst in the WLS Flow Products Team, you will manage escalated requests, lead project initiatives, and train team members, ensuring efficient loan servicing and client satisfaction.
Job Responsibilities:

• Process line of credit and loan transactions using ACBS and Loan IQ systems.
• Provide exceptional customer service, interacting with internal partners and resources.
• Recommend process improvements for efficiency and cost savings.
• Serve as a Subject Matter Expert across multiple functions and processes.
• Create and execute UAT testing scripts for various applications.
• Handle complex research and escalation requests, notifying senior management as needed.
• Train new and existing staff, developing training materials for process and system changes.
• Edit procedures with feedback from global managers before publishing.
• Coach team members on processes and high-touch client interactions.

Required Qualifications, Capabilities, and Skills:

• Minimum 1 year as a Grade 450 - Loan Servicing Specialist IV within any WLS Flow team.
• High productivity and quality performance, ranking in the top 30% of the current team.
• Proficient in ACBS, Loan IQ, and support systems (MITS, ANG, PRPC, SHREK).
• Skilled in Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Exceptional customer service abilities.
• Strong organizational and time management skills.
• Ability to work in global team environments and maintain high performance under stress.

Preferred Qualifications, Capabilities, and Skills:

• Experience in process improvement and idea generation.
• Ability to adapt to internal tracking and monitoring systems.
• Demonstrated attention to detail and accuracy.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.