Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually.
JOB DESCRIPTION:
We are seeking a Central Review Analyst who will provide timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. You will process customer orders, bills and accounts, and applications for service, maintenance and termination.
Responsibilities:
Review estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality and documentation of files
Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc.
Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention
Improve store profitability and ARO
Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities and deliver a high-quality work product
Demonstrate an understanding of professional and industry standards and practices
Think independently and solve problems in a results driven team oriented environment
Demonstrate excellent verbal and written communications skills
Minimum of 5 years’ automotive appraisal experience required
1-2 years’ experience as an insurance re-inspector or desk reviewer preferred
Current knowledge of the CCC One/ADXE/Mitchell estimating platform
Ability to self-manage workload
Knowledge of Microsoft Office, especially Excel and Outlook
Customer service /relationship/conflict management preferred
Willingness to work PST hours
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Position Location:
North CarolinaCompensation Range:
$7.25 - $83,400.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
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