The Call Center Representative provides customer service via phone and digital channels, resolving inquiries and ensuring a positive client experience.
Job Type: Full-time, Part-time, or Contract
Salary: $45,000–$65,000 annually
Overview:
At OMNY Health™, we are a healthcare technology company focused on using data to drive smarter decisions and better outcomes. We are a remote-first organization that values collaboration, accountability, and meaningful work.
The Call Center Representative provides excellent customer service via phone and digital channels, helping to resolve inquiries and maintain a positive client experience.
Responsibilities:
- Handle inbound and outbound calls professionally
- Resolve customer questions or concerns efficiently
- Document customer interactions accurately
- Escalate complex issues appropriately
Requirements:
- Strong verbal and written communication skills
- Customer service experience preferred
- Reliable internet and quiet workspace required
- Must live in the U.S. and be authorized to work in the U.S.
Benefits:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off and paid holidays
- Remote work flexibility
- Sign-on bonus for eligible candidates
- Professional development and growth opportunities
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