About the Role
The Call Center Representative provides customer support via phone, email, and chat, ensuring positive client experiences and efficient issue resolution.
Key Responsibilities
• Respond to customer inquiries professionally
• Document interactions and update support records
• Handle basic troubleshooting and guide users
• Escalate complex issues to the appropriate teams
• Maintain service quality and performance metrics
• Assist with follow-up communication
Qualifications
• Experience in customer support or call center roles
• Strong communication and problem-solving skills
• Ability to multitask in a remote environment
• Comfortable using CRM and support tools
• Reliable and customer-focused mindset
Perks
• Remote work arrangement
• Health and wellness benefits
• Paid time off and holidays
• Professional development funds
• Monthly internet stipend
• Performance incentives
• Advancement to senior support roles
EEO Statement
Protrude Technologies is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Top Skills
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