C2B Purchasing Associate

ABOUT US:
As the world’s largest retailer of pre-owned bicycles, we’re passionate about helping
cyclists find their next great ride—and making sure high-quality bikes keep rolling. We
believe that every bike has a next owner and that we all benefit when more bikes are on roads and trails. Some call it “recommerce.” Some call it “the circular economy.” We call it common sense. We created our innovative Certified Pre-Owned bike process, where our expert mechanics meticulously inspect every part on every bike to ensure that high-quality bikes stay in motion longer. We obsessively curate our ever-evolving new and pre-owned inventory, including frames, components and wheels. We track the market and technical trends, and only take the bikes that meet our exacting standards. Our process evolves with the cyclist, from Certified Pre-Owned bikes to risk-free 30-day returns. TPC. We’re changing the way cyclists buy bikes.

WHAT SETS TPC APART:
We are committed to building a great company, and we believe this starts with great people and a great company culture. Each individual plays a key role in TPC’s success, and we work as one team dedicated to continuous improvement and efficiency. We welcome making mistakes and learning from them. Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work hard, but always leave time to ride bikes.

ABOUT THE JOB:
The C2B Purchasing associate plays a critical role in fueling The Pro’s Closet’s supply of high-quality pre-owned inventory. This position is primarily responsible for managing incoming
Sell/Trade submissions, including accurately identifying bike and component models,
assessing customizations or upgrades, and determining fair and competitive resale values. The associate communicates clear, timely offers or declinations to customers while ensuring a positive experience throughout the process. Once bikes are received, this role also helps troubleshoot discrepancies or issues identified during in-house inspections to ensure inventory meets TPC’s quality standards.

WHAT YOU’LL DO:
 

• Respond to inbound consumer-submitted bike/wheel/frame submissions
• Seller communications for questions on TPC policies and submissions
• Maintain contact during store hours for In-Person sellers
• Maintain standards for fraud and theft prevention protocols
• Contribute to auxiliary projects and overflow work as needed
• Communicate purchasing issues and needs to management
  
  ABOUT YOU:
   
• 2-5 yrs. working in the outdoor bike industry whether manufacturer level, or retail level
• Possess an analytical mindset, with the ability to recognize patterns and iterating quickly
• Comfortable working with a variety of computer systems, including GSuite and Slack; experience with Gorgias CRM a plus
• You are detail-oriented, responsive, and remain calm under deadlines
• Able to work independently on a computer for full 8-hour shifts
• Enthusiastic about the outdoor/cycling industry, the people it attracts, and all the gear!
  
  THE PERKS OF WORKING AT TPC:
   
• Salary Range: $55,000 - $60,000, depending on experience
• Hybrid: this position is WFH, flexible with 2-3 days/week at our Thornton HQ
• PTO package including 3 weeks of paid vacation and 6 paid sick days
• Medical, Dental, and Vision benefits with a significant employer premium
• contribution
• 401k with 4% match after 90 days of service
• Employee equity program
• 6 paid holidays
• Company paid disability and life insurance
• A fun, relaxed, and flexible work environment
• A culture of transparency with regular updates on company performance
• Industry discounts
   
• The Pro’s Closet is an Equal Employment Opportunity (EEO) employer and is committed to creating and celebrating a diverse work environment. We hire solely on the basis of qualifications, merit, and business need, without regard to race, sex, gender expression, gender identity, color, religion, national origin, age, disability, veteran status, genetic data or other legally protected status.