Business Transformation Manager

Job Description
Are you a strategic thinker passionate about redesigning operating models and driving strategic transformation with a comprehensive understanding of analytical principles, tools, and the capability to convey insights to both executive and non-technical audiences to aid in the decision making? If so, this could be the ideal opportunity for you.
As a Business Transformation Manager within Client Onboarding & Service Team, you'll participate in projects and provide support for various initiatives and any associated business transformation projects. You may be involved in multiple initiatives, researching and executing new opportunities whether it is a business process change, organizational structure change or digital enablers. Our work is driven by transforming complex data into actionable insights. Through strong partnership with Business, Front Office, Operations and Technology counterparts, you'll work on creating future state operating model deliverables. Primary areas of focus include creating next generation and growth ready organizational strategies, data visualization & insights to support business cases.
Job responsibilities

• Demonstrate ownership with the ability to operate in a flexible, dynamic environment where creative and strategic thinking are also required in driving solutions, initiatives, and projects
• Design the client service and onboarding operating models front to back, and understand the details of a process and products
• Evaluate existing processes and look for areas of improvement
• Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
• Develop effective visuals/presentations, including complex analytical models.
• Manage Senior Stakeholders across different Regions and Teams to align expectations, escalate issues and risks, and provide updates on the project status
• Demonstrate excellent understanding of business strategy and data science opportunities.
• Communicate complex challenges and solutions to diverse audiences across various levels of the banking organization

Required qualifications, capabilities, and skills

• Minimum of 4 years in consulting, business transformation, or a related field,
• Familiarity with the operating models with a focus on integrating organizational models and data analytics.
• Proven ability to gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications
• Team player that works well with others and can easily adapt to constant changing and dynamic environments
• Highly disciplined, self-motivated, and agile delivery-focused with ability to work independently
• Ability to positively influence change and maintain a positive change management environment
• Advanced experience using Microsoft Office, including Excel, and PowerPoint
• Proficiency in data visualization, advanced SQL, Alteryx, Tableau, and Python programming skills
• Excellent written and verbal communication skills to effectively convey technical concepts and results to both technical and business audiences.

Preferred qualifications, capabilities, and skills

• Familiarity with the financial services industry.
• Experience in operating model redesign and advanced analytics.
• Knowledge of financial products and services, including trading, investment, and risk management.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.