Business Transformation Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Albany, New York, United States of America, Albany, New York, United States of America, Albuquerque, New Mexico, United States of America, Anchorage, Alaska, United States, Annapolis, Maryland, United States, Ashland, Kentucky, United States, Atlanta, Georgia, United States, Austin, Texas, United States, Baton Rouge, Louisiana, United States, Bismarck, North Dakota, United States, Boise, Idaho, United States, Boston, Massachusetts, United States of America, Burlington, Vermont, United States, Charleston, West Virginia, United States, Columbia, South Carolina, United States, Columbus, Ohio, United States, Concord, New Hampshire, United States, Denver, Colorado, United States, Des Moines, Iowa, United States, Dover, Delaware, United States, Harrisburg, Pennsylvania, United States, Hartford, Connecticut, United States, Helena, Montana, United States, Honolulu, Hawaii, United States, Indianapolis, Indiana, United States {+ 25 more}

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Business Transformation Lead to join our MedTech team.

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Purpose:

We are seeking a strategic, results-oriented Manager to lead key transformation efforts within our large-scale Customer Experience Management (CXM) initiative. This role is pivotal in driving the business to optimally adopt new tools, processes, and ways of working, with a focus on improving sales efficiency and overall operational effectiveness over a two-year duration. The successful candidate will partner closely with IT and various teams, representing business leadership in the transformation to translate strategic goals into tangible improvements that benefit customer engagement and organizational performance.

You will be responsible for:

• Lead Change, Adoption & Business Impact via Value Realization: Develop and implement strategies ensuring that the business embraces new capabilities effectively, leading to measurable improvements in productivity and operational efficiency.
• Partner with IT & Support Successful Alignment: Collaborate cross-functionally to guarantee technology solutions meet business needs. Remove barriers proactively to facilitate seamless integration that improves sales efforts and customer interactions.
• Drive Clear, Customer-Centric Messaging: Partner with Change & Communications to develope motivating communications that articulate how the transformation supports sales teams, addresses customer needs, and supports business goals.
• Lead Program Launches & Continuous Improvement: Support deployment activities, capture feedback from team members, and drive iterative improvements to enhance value and operational gains.
• Establish & Track Critical Metrics for Business Benefits: Set up dashboards and metrics focused on adoption, process improvements, and sales efficency. Take ownership for achieving targets and ensuring benefits are realized.
• Lead Cross-Functional Forums & Leadership Alignment: Facilitate collaboration through forums, executive meetings, and workgroups—driving alignment, resolving obstacles, and maintaining momentum.
• Champion Stakeholder Engagement & Change Advocacy: Act as a trusted advisor to senior leaders, promoting a culture of accountability, continuous improvement, and execution aligned with business priorities.
• Support Training & Organizational Enablement: Identify training needs, assist in the creation of targeted learning materials, and support capacity-building efforts to sustain changes and drive ongoing productivity.

Qualifications / Requirements:

Required Skills & Experience

• Bachelor's degree or equivalent experience in business administration, management, engineering, economics or a related field.
• 6+ years of sales, marketing, or related experience.
• Experience in organizational change and business transformation, with a solid track record of improving sales productivity and operational efficiency.
• Deep commercial background—preferably in sales and/or marketing—with a robust understanding of customer needs and how to improve commercial effectiveness.
• Demonstrated success leading initiatives that deliver measurable operational improvements.
• Strong facilitation, leadership, and influencing skills—comfortable working with senior leadership and across BUs, Regions, and Functions.
• Excellent communicator, capable of translating sophisticated initiatives into clear, compelling messages.
• Data-driven approach to effectively measure adoption, elimination of manual work, and associated gains in productivity.

Preferred Qualifications

• Experience supporting large-scale transformation projects and/or business improvement initiatives.
• Proven leadership in navigating complex environments to deliver targeted improvements in operations and business outcomes.
• Thorough understanding of end-to-end Sales process flows is highly desirable
• Cross-functional experience in either Marketing or Clinical Support is preferred

The anticipated base pay range for this position is $100,000 to $172,500.

The Company maintains highly competitive, performance-based compensation programs.  Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.  The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.  Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

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