Operations Support Coordinator

POSITION SUMMARY

The RedPeak Operations Support Coordinator provides cross-functional support across application review, operational compliance, and property management systems. This role ensures policy adherence, legislative compliance, data integrity, and consistent system usage across the portfolio. The ideal candidate is detail-oriented, analytical, service-minded, and proactive.

ABOUT REDPEAK

RedPeak - Energize Communities.  Bring People Together.  RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver’s market. Before Colorado cities were full of cut and paste high-rises and living here was on checklist, our corner of the Front Range was full of comfy mountain towns and cowboy character. We loved Colorado then and we love Colorado now. We know where old charm lives in the midst of breathtaking expansion, and our communities offer a rare opportunity to balance the best of both worlds. As for our team, we’re agile overachievers that energize every community with swift service and style. Most importantly, we know that residents should be treated like neighbors, not numbers, and define success by how we’re able to bring people together.

We're proud of our diverse and inclusive culture that fuels innovation, strengthens our team, and mirrors the vibrant communities we serve.  With meaningful training, career growth pathways, and a strong support system, we're here to help you thrive while making a real impact on residents' lives.

WHAT YOU'LL DO

Application Review & Compliance (40%)

• Review rental applications to determine qualification status in accordance with established company policies and Fair Housing requirements and local laws.
• Ensure consistent application of screening standards and compliance practices across the portfolio.
• Complete quarterly application and compliance reporting to identify trends, risks, and improvement opportunities.
• Partner with Operations and Leadership teams to provide insights, recommendations, and process enhancements related to application review and compliance.

Systems Support & Data Integrity (30%)

• Provide end-user support for property management systems, including troubleshooting, guidance, and issue resolution.
• Manage and respond to system support tickets; escalate issues as appropriate to internal teams or external vendors.
• Identify recurring issues, training gaps, and system inefficiencies through trend analysis and root-cause investigation.
• Conduct routine system audits and assist with system updates, configurations, and enhancements.
• Create and maintain reports, job aids, FAQs, and training documentation to support consistent system usage.

Operations Support & Process Improvement (30%)

• Assist in the development, documentation, and maintenance of standard operating procedures (SOPs).
• Monitor legislative and regulatory changes impacting operations and communicate updates to relevant stakeholders.
• Support relationships with legal partners and collection agencies, including documentation and coordination as needed.
• Provide support and reporting on 3rd party vendor partner relationships such as ePremium, ContractSafe, and others.
• Audit and monitor property-level write-offs and approvals to ensure policy compliance and to identify risks and improvement opportunities.
• Conduct quarterly property audits and document findings, trends, and corrective actions.
• Assist with special projects, acquisitions/dispositions, administrative tasks, and operational initiatives, including support for internal events and trainings.
• Provide additional support to property operations teams and RedPeak residents, as needed, to ensure a high level of service.

WHAT WE'RE LOOKING FOR

• Associate's degree required (or equivalent experience).
• 2-4 years of experience in property management, operations, or system support preferred.
• Strong analytical, organizational, and communication skills.
• Customer-service oriented and collaborative.
• Proficient in Microsoft Office; Excel preferred.
• Experience with property management systems (Yardi preferred).

POSITION DETAILS

• Schedule: Monday - Friday, 8am-5pm, 1 day a week remote
• Pay: $55,000 - $65,000 with bonus potential
• Location: 375 S. Broadway, Ste 200, Denver, CO

PERKS & BENEFITS

• Great benefits, including full medical, dental, vision, employer-paid short-term disability
• Competitive 401(k) with company match; fully vested at day one of eligibility
• 16 PTO days, 13 Paid Holidays
• 20% Rent discount
• RedPeak Student Debt Repayment Program
• Make Your Mark Scholarship Fund administered by the Denver Foundation
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Cell Phone Reimbursement
• Team Member Recognition Program