Operations Support Coordinator

POSITION SUMMARY

The RedPeak Operations Support Coordinator is our team’s secret weapon for keeping things running smooth. You’ll be the go-to person for everything from application reviews and property management systems to making sure our operational compliance is airtight. 

ABOUT REDPEAK

RedPeak - Energize Communities.  Bring People Together.  RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver’s market. We loved Colorado then and we love Colorado now. We know where old charm lives in the midst of breathtaking expansion, and our communities offer a rare opportunity to balance the best of both worlds. As for our team, we’re agile overachievers that energize every community with swift service and style. Most importantly, we know that residents should be treated like neighbors, not numbers, and define success by how we’re able to bring people together.

We're proud of our diverse and inclusive culture that fuels innovation, strengthens our team, and mirrors the vibrant communities we serve.  With meaningful training, career growth pathways, and a strong support system, we're here to help you thrive while making a real impact on residents' lives.

WHAT YOU'LL DO

• Review rental applications to ensure applicants are qualified in accordance with company policy, Fair Housing requirements and local laws
• Ensure consistency by monitoring screening standards across the portfolio
• Review quarterly reports to spot trends, opportunity and compliance adherence
• Partner with Ops and Leadership to turn data into insights to make our application process smooth and smart.
• Troubleshoot, guide and solve problems for property management system users, turning tech frustrations into smooth workflows.
• Take charge of support requests and work to resolve or escalate to the right experts to keep everything moving forward.
• Analyze trends to identify recurring roadblocks and training gaps
• Conduct routine system audits and assist with system updates
• Build a library of reports, job aids and resources to encourage problem solving and consistency
• Assist in the development, documentation, and maintenance of standard operating procedures (SOPs).
• Monitor legislative and regulatory changes impacting operations and communicate updates.
• Support relationships with legal partners and collection agencies, including documentation and coordination as needed.
• Support and track 3rd party vendor partnerships to keep operations running smoothly.
• Audit property-level write-offs to ensure compliance, uncovering risks and searching for process improvements.
• Participate in quarterly property audits, spotting trends and mapping out corrective actions to keep us at the top of our game.
• Assist with special projects, acquisitions/dispositions, administrative tasks, and operational initiatives, including support for internal events and trainings.
• Provide additional support to property operations teams and RedPeak residents, as needed, to ensure a high level of service.

WHAT WE'RE LOOKING FOR

• Associate's degree required (or equivalent experience).
• 1- 2 years of experience in property management, operations, or system support preferred.
• Strong analytical, organizational, and communication skills.
• Customer-service oriented and collaborative.
• Proficient in Microsoft Office; Excel preferred.
• Experience with property management systems (Yardi preferred).

POSITION DETAILS

• Schedule: Monday - Friday, 8am-5pm, 1 day a week remote
• Pay: $55,000 - $65,000 with bonus potential
• Location: 375 S. Broadway, Ste 200, Denver, CO

PERKS & BENEFITS

• Great benefits, including full medical, dental, vision, employer-paid short-term disability
• Competitive 401(k) with company match; fully vested at day one of eligibility
• 16 PTO days, 13 Paid Holidays
• 20% Rent discount
• RedPeak Student Debt Repayment Program
• Make Your Mark Scholarship Fund administered by the Denver Foundation
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Cell Phone Reimbursement
• Team Member Recognition Program