Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Working as part of a Product oriented delivery team focused on deeply understanding the intricacies of customer contracts, products, and billing outcomes. You will be a great fit for this role if you have experience operating at the intersection of business and technology, deeply focused on connecting the dots between the data and business scenarios. You enjoy working through tough conversations on identifying the right information, operating with a customer first mentality and thoroughly reviewing and testing the product to ensure it meets the needs of stakeholders and the engineers that will provide ongoing support. Thriving in fast-paced environments, you feel urgency to deliver solutions to the most challenging problems. You love working with a variety of different roles and skill sets and operate as a critical point of stability and knowledge for your domain.
A day in the life (Responsibilities)
- Translates business concepts and requirements into software solutions, ensuring accurate documentation and alignment with stakeholders.
- Collaborates with technical and non-technical teams to define, design, test and implement specific functional requirements of the system, as specified by the Product leaders and technology stakeholders (e.g., Systems Architects, Full Stack Engineers).
- Update and manage the appropriate documentation, representing dependencies in cross-functional forums.
- Understand what tools to leverage to gain insight into the processes/movements of information happening in a given area
- Interpret data into actionable insights to support decision making, root cause analysis, and issue resolution
- Identify and capture improvement opportunities (both functional and non-functional) to improve product quality and performance based on input provided by technology team members (ex. Admins, Product Owners, Full Stack Devs).
What you'll need to thrive (Requirements)
- Process driven and result oriented with high attention to detail.
- Minimum 3 years of experience in an Analyst role as part of a team delivering complex technical solutions.
- Excellent understanding of Software Development Life Cycle Methodologies
- Working experience using Git/Github, AI productivity tools
- Experience with Snowflake or similar Cloud Data Platform
- Excellent communication and interpersonal skills to effectively interact with internal customers and team members.
Special Sauce* (Nice to Haves)
- Bachelor’s degree in Computer Science, Engineering, or a related field
- Experience with Workato or similar iPaaS solutions
- Administrative experience with Salesforce, NetSuite, Zuora Billing+RevPro
- Basic development experience in Java, Javascript, SQL, Python
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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