Business Systems Analyst

Tract Capital adopts a unique approach to digital infrastructure investment. Leveraging experience and strategic insights honed over three decades of creating successful companies in the space, we excel in nurturing and advancing leading-edge digital infrastructure enterprises. Our team of specialized experts are united by a singular purpose: to support the growth of digital infrastructure. Tract Capital goes beyond simple investment by acting as a strategic partner and catalyst for innovation within the sector. We ensure our engagements not only generate strong financial results but also develop essential digital infrastructure to meet growing demands. Tract Capital has introduced two digital infrastructure strategies. The first is a horizontal powered land strategy focused on creating master planned data center campuses called Tract. The second is the mega-campus vertical development strategy called Fleet Data Centers.

Position Overview:

A Business Systems Analyst to work with the current product backlog and development roadmap identified by the various business functions (Sales, Operations, and Finance) to develop and implement process automation. This role is the liaison between the Business Units and the Development Team. The Business Systems Analyst is responsible for managing the project from conception to deployment, which includes documenting use cases, process flows, requirements, test plans, and user reference materials. Live and recorded training for project deployment also falls within this role. An ideal candidate will have NetSuite ERP experience that will allow them to solve business issues by building and managing within NetSuite workflows, objects, fields and lists. This role may also assist in Support Desk case management to stay in-tune with current internal business issues that may result in additional improvement opportunities. This is a high-profile role with the opportunity to substantially shape the future direction and success of the business

Responsibilities:

 Analysis and Solution Definition: 
· Acts as liaison between Development Team and business groups and provides single point of contact for business into the Technology Team 
· Makes recommendations for product/system enhancements based on Business feedback 
· Lead development discussions with Business groups and Technology Team to finalize expected deliverables 
· Participates in root cause analysis and process observation in order to recommend best practice solutions for improved productivity and user experience 
· Assists user community in analyzing and defining needs; creates detailed specifications from which development projects will be written 
· Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution 
· Responsible for analyzing impact of issues and solutions to other areas of the company 
 

Delivery Management and Testing: 
· Oversees implementation of new functionality and keeps business owners updated with project progress 
· Completes End-to-End Testing and facilitates User Acceptance Testing to validate all requirements are met and all automation functions as designed 
· Ensures issues are identified, tracked, reported and resolved in a timely manner 
· Works with affected personnel to identify required changes and communicates necessary changes to development team 

Project Execution: 
· Assists in enforcement of project deadlines and schedules 
· Consistently delivers high-quality services to internal customers 
· Understands the components of running a fiscally successful project 
· Creates, documents, updates, and trains on any new development or process changes 
· Delivers live and/or recorded training sessions demonstrating new or updated processes 
 
Other responsibilities: 
· Designs business processes and workflows 
· Provides input and technical expertise during design and development phases 
· Provides assistance with internal Support case management 
· Ensures training and reference documentation is up to date and available for users to access 

Qualifications 
Project & Process Management: 
· Ability to independently manage projects from planning through completion 
· Ability to build relationships with and influence a diverse range of coworkers 
· Ability to provide leadership among key contributors without benefit of direct line authority 
· Demonstrated experience performing business process mapping and coordination of activities necessary to implement cross functional solutions of the different teams 
· Ability to manage multiple priorities and tasks 
· Ability to solve problems efficiently and effectively 
· Excellent organizational skills 
· Ability to work in a team environment 

· Ability to envision appropriate information architecture and document organization for a variety of projects 
· Ability to gather and organize information from various sources and individuals 
 
Required: 
· Bachelors degree in Business or Computer Information Systems, or equivalent education and/or experience 
· Minimum of three to five years business analyst experience 
· Collaboration, communication (both verbal and written), facilitation, and negotiation skills 
· Conflict resolution, problem solving skills, and the ability to make sound / informed decisions 
 
Preferred: 
· Telecommunications Engineering or Operations experience is a plus 
· Understanding of ERP, CRM and OSS systems preferred; Salesforce experience is a plus 
· Large, complex program management experience 
· Lean Six Sigma Green or Black Belt 
· Process Architecture, UML or similar business process modeling 
· Experience with RUP and BPM tools (Rational Rose, Tibco Business, ARIS, use case, data models, etc.) 

Expected Salary Range: Total Compensation $115,000 to $165,000 (Base + Annual Bonus)

Tract Capital Employment:

Tract Capital employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO. 

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.

Tract Capital is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at [email protected].