Business Systems Analyst

The Leidos Digital Modernization Sector is seeking an experienced Business Analyst; this position will allow for full time telework from any U.S. based location.

POSITION SUMMARY:
We are looking for a detail-oriented and proactive Business Analyst to support our Innovation and Automation team. This role will be a direct line to the customer, partnering with leaders across the functions to identify opportunities that are fully aligned with the business; ensuring that all transformation activities whether it is AI, automation, or process design is directly supporting enterprise priorities.  

 
PRIMARY RESPONSIBILITIES:
*Data Analysis & Insights 

• Gather and analyze user feedback, usage patterns and adoption metrics across innovation and automation platforms (e.g., chatbots, AI assistants, process-mining tools). 
• Develop dashboards and monthly reports highlighting performance, trends and opportunities for improvement. 
• Translate insights into recommendations that enhance user experience, efficiency and business alignment.  

*Feature & Use Case Management 

• Partner with cross-functional stakeholders to capture, document, and refine business use cases that drive automation and AI adoption  
• Evaluate new platform capabilities and vendor solutions (such as Moveworks or process mining tools) for organizational applicability. 
• Collaborate with project managers, test engineers, and developers to ensure business requirements are validated, prioritized, and translated into actionable technical deliverables.  
• Maintain and continuously refine the backlog of potential automation, AI and chatbot use cases.  

*Operational Support 

• Oversee daily operational health of automation and AI platforms to ensure data integrity, feature functionality and successful ingestion of enterprise content.  
• Monitor dashboards and performance metrics to proactively identify issues or improvement opportunities.  
• Coordinate with stakeholders to track enhancement requests, deployment timelines and change impacts.  
• Support ongoing adoption efforts through training materials, user communications and performance reporting.  

BASIC QUALIFICATIONS:

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, or related field; additional years of experience may be substituted in lieu of a degree. 
• 8+ years of experience in a business analyst, operations analyst, or similar role. 
• Strong skills in Excel (pivot tables, charts) for data analysis and reporting. 
• Ability to synthesize data and feedback into clear, actionable insights. 
• Strong organizational skills with attention to detail. 
• Excellent written and verbal communication skills; ability to interact effectively with technical and non-technical audiences.
• U.S. Citizenship required.  

PREFERRED QUALIFICATIONS:

• Exposure to AI-powered platforms, enterprise chatbots, or IT service management tools. 
• Familiarity with Moveworks or similar conversational AI/automation platforms. 
• Experience with backlog management tools (e.g., Jira, Azure DevOps, or Trello). 
• Interest in intelligent automation, AI, and enterprise digital transformation. 

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.