Business Systems Analyst - Salesforce

You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth.    You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order to make a significant impact on your career and our growing organization. 

The Business Systems Analyst will be responsible for leading discovery workshops, documenting requirements, feature design and development, and testing of Salesforce   maintain strong relationships with key customers to drive successful projects across the company. This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment. 

Key Responsibilities

• Co-Lead customer discovery workshop sessions with Solution Architects and follow up with stakeholders to obtain additional details

• Create visual documentation such process flows and wireframes to support requirements
• Document Functional Requirements and provide input to Solution Design
• Translate customer provided information into formal requirements documents

• Validate business requirements against Statement of Work (SOW)

• Participate in story grooming and sprint planning within project team

• Design and configure features as part of development team

• Provide on-going requirement clarification to development team

• Collaborate with QA Engineer to ensure traceability of test scripts to requirements and scope

• Participate in QA and SIT testing to ensure software release meets business requirements

• Conduct product demonstrations with customer

• Prepare customer for Sprint and UAT testing processes, consult on and prioritize feedback, and provide additional documentation as needed to define defects and/or enhancements 

• Participate in documenting and estimating scope of work

• Travel up to 25% of time

Required Skills and Experience

• Seeking 5+ years as a Business Systems Analyst, Business Analyst or System Administrator
• Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud
• Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture
• Experience creating business process and data flows
• Experience documenting and communicating business and technical requirements

• Strong written and verbal communication skills, public speaking and presentation skills with the ability to communicate effectively across all levels of the organization and with clients

• Accountability for meeting project deadlines, adaptability for managing change, and ability to work independently. 

• Strong problem-solving skills, with the ability to assess and identify what is urgent versus what is important, and adjust accordingly

• Ability to manage customer expectations, anticipate the needs of the team, and effectively utilize available resources 

Desired Skills & Training

• Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet

• Bachelor’s Degree, preferred

• Salesforce Certified Platform Administrator

• Salesforce Certified Platform App Builder

• Salesforce Certified Business Analyst

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Service Cloud Consultant

• Salesforce Certified Agentforce Specialist