Business Process, Senior QA Analyst

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Job Category

Finance

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Services Operations Systems & Tools Team is looking for a skilled Senior Quality Assurance   resource to support Public Sector’s evolving system requirements and tools.  The Senior Quality Assurance Consultant collaborates with Public Sector development and the project teams on various Salesforce projects and implementations. This role works under minimal supervision, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our projects. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.

Responsibilities:

• Responsible for creating Test artifacts including Test Plan, Test Execution Status Reports, and Defect Reports.

• Works closely with internal teams to understand business requirements, coordinate testing activities, and communicate test results.

• Translation of business requirements to test cases and test scripts.

• Manage quality assurance (QA) through all Phases of Testing - (Functional, System, Integration, and User Acceptance).

• Lead internal defect triage calls.

• Assist project team with SIT/UAT planning, as needed.

• Assist with UAT defect triage calls.

• Maintain and communicate QA metrics to internal and external stakeholders via status/metrics reports.

• Document and communicate QA-related risks to Project Management.

• Interact, communicate, and follow through with development team(s) throughout the testing phase.

• Ability to adapt to team processes and integrate them into day-to-day work as needed without compromising best practices and quality.

• Create and execute manual test scripts based on project requirements.

• Identify gaps in user experience and usability of implementation.

• Perform and report on regression testing at regular intervals throughout a project.

• Keep test scripts current and up-to-date, based on changes to requirements.

Qualifications:

• Minimum of 5 years of experience in a test consultant capacity.

• Minimum of 3 years hands-on experience with Salesforce platform.

• Strong understanding of SQA methodologies.

• Understanding of Agile/Scrum methodology and working experience in an Agile environment.

• 2+ years experience with API testing.

• Hands-on experience with API tools like Postman and SoapUI.

• Excellent communication and leadership skills.

• Great attention to detail and ability to identify, isolate, and document defects.

• Experience in large-scale software deployments.

• Salesforce certification(s) is desired.

• Ability to adapt to short sprint cycles (~ 2 weeks).

• Experience in the full software lifecycles from design to deployment.

• A self-starter with the ability to work independently.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Colorado-based roles, the base salary hiring range for this position is $92,600 to $127,400.

For Illinois based roles, the base salary hiring range for this position is $92,600 to $127,400.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.