Business Process Manager - RadioPharma Operations

Job Description SummaryThe Business Process Manager – PET Supply Chain is responsible for designing, governing, and optimizing end to end business processes that enable efficient operations across GE HealthCare’s PET Supply Chain–US & CAN. This role provides strategic leadership for workflow standardization, cross functional alignment, and continuous improvement. The position oversees the PET Supply Specialist and ensures that batch/dose order management, CMO master data accuracy, financial workflows, and cross functional processes operate efficiently, compliantly, and in alignment with business objectives.

Job Description

Key Responsibilities

Leadership & Oversight

• Lead, mentor, and develop the PET Supply Specialist, ensuring high‑quality execution of CMO site profile updates, invoice management, and End‑of‑Day processing.
• Oversee day‑to‑day operational activities including CMO record maintenance, financial workflow tracking, batch status updates, and customer/dose documentation.
• Provide direction and remove barriers to support collaboration across CMO Operations, Material Planning, Procurement, Contracts, and Finance.
• Monitor and manage contract service levels for PET US & CAN CMOs, including tracking performance and coordinating required adjustments.

Process Design & Standardization

• Map, document, and optimize workflows related to CMO onboarding, system requirements, and ongoing external‑partner maintenance.
• Develop standardized, scalable procedures for invoice auditing and timely payment processing across all CMOs.
• Establish harmonized processes to support clinical study supply, ensuring alignment with Medical Affairs, Pharma Services, and R&D requirements.

Cross‑Functional and Global Collaboration

• Lead cross‑functional working sessions to clarify actions, dependencies, and support needs across internal operations and support teams and external CMO partners.
• Partner with global supply chain and operations groups to harmonize workflows that enhance efficiency, visibility, and operational performance.
• Serve as a liaison to CMO IT, Finance, and other enabling functions to ensure consistency, compliance, and timely issue resolution around system set-up and invoice payments.

Operational Excellence & Continuous Improvement

• Implement KPIs, dashboards, and monitoring tools to track CMO data transmission accuracy, financial accuracy, workflow compliance, and operational performance.
• Drive continuous improvement initiatives focused on radiopharmaceutical procurement, production, and distribution processes.
• Lead root cause analyses and implement corrective actions for supply disruptions, invoice discrepancies, or systematic process inefficiencies.

Governance & Compliance

• Maintain and enforce the process governance framework across PET supply operations.
• Ensure compliance with regulatory and quality requirements governing radiopharmaceutical production, documentation, and distribution.
• Develop a the documentation library, including SOPs, process maps, training materials, and controlled documents for new site set-up and maintenance.

Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, Operations, Finance, or a related field.
• 6+ years of experience in process management, operations planning, finance, supply chain, or analytics—preferably in a manufacturing‑support environment.
• Demonstrated ability to analyze, triage, and resolve operational and process‑workflow issues.
• Excellent oral and written communication skills.
• Proficiency with enterprise systems such as SAP, SSP, Agora, and Microsoft tools (Excel, Power BI, Teams, Word, PowerPoint).

Preferred Qualifications

• Experience in radiopharmaceutical supply chain or pharmaceutical manufacturing.
• Project management or Lean/Six Sigma certification.
• Experience managing external manufacturing or CMO‑focused operational workflows.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $118,400.00-$177,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: May 19, 2026