Business Process Engineer

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

We’re seeking an experienced and analytical Business Process Engineer to support process design and continuous improvement across Crossover Health. Reporting to the Director of Product and Business Strategy, this role will lead efforts to identify waste, streamline workflows, and design efficient systems that enable scalable, high-quality care delivery. The ideal candidate combines technical process engineering and problem-solving skills with strong facilitation and change management abilities.
This person will work cross-functionally with teams across operations, clinical services, technology, and business functions to map current-state processes, design ideal-state systems, and guide teams through the journey from current to future state. Using Lean concepts, A3 thinking and systems engineering principles, this individual will help embed a culture of continuous improvement and systems thinking across the organization.
Seeking to build organizational capability to produce, manage, and continuously improve reliable outcomes, as well as support company growth, Crossover is currently deploying a Lean-based Operating System across the entire enterprise. Leaders at all levels are learning to apply Lean principles and practices to manage and improve work systems to achieve required outcomes.

Job Responsibilities

Process Improvement 

• Lead structured process improvement projects using Lean, or other relevant methodologies.

• Map current-state workflows and identify process bottlenecks, redundancies, and waste.

• Facilitate cross-functional workshops to co-design ideal-state processes and solutions.

• Work with leaders to develop clear action plans and success metrics to guide implementation and sustainment.

• Support leaders as needed to monitor performance of new processes and continuously refine based on data and feedback.

Systems Thinking & Design

• Promote systems thinking to improve understanding of interdependencies across teams and functions.

• Design and document scalable, efficient, and sustainable operating systems that align with organizational goals.

• Support leaders in translating strategy into measurable operational processes and performance outcomes.

Change Enablement & Capability Building

• Coach and mentor teams on Lean, A3 problem-solving, and other relevant continuous improvement principles.

• Over time, develop and lead formal process improvement training across the organization.

• Develop tools, templates, and frameworks to support process standardization and improvement.

• Facilitate knowledge sharing and alignment across operations and functional teams.

Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, or related field (Master’s preferred).

• 4–6 years of experience in process improvement, operations excellence, or systems engineering.

• Lean or Six Sigma certification (Green Belt or higher strongly preferred).

• Demonstrated success leading cross-functional process improvement initiatives.

• Strong analytical, facilitation, and communication skills.

• Ability to work collaboratively in a fast-paced, mission-driven environment.

• Passion for improving healthcare operations and making systems work better for members, care teams, employees, clients, and our overall operating system. 

Physical Job Requirements

• Up to 20% travel

• May require standing, walking and sitting for extended amounts of time.

• Manual and finger dexterity and hand-eye coordination

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.

The base pay range for this position is $103,414.00 to $139,610 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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