The Business Process Analyst collaborates with stakeholders to analyze business requirements, implement efficiencies, conduct training, and support client acceptance testing in a healthcare operations context.
What are important things that YOU need to know about this role?
Fully and permanently remote – work from anywhere within the U.S.
Strong communication skills required – ability to translate technical language into clear, understandable terms for all audiences.
Client-focused approach – capable of educating and inspiring confidence in clients through expertise and professionalism.
Industry experience required – background in dental, vision, or medical fields is essential.
What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery.
What will YOU be working on every day?
- Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system
- Collaborate with stakeholders to ensure solution meets business needs and requirements
- Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters
- Introduce best practices when training users and configuring the Enterprise System
- Conduct training sessions with end users, including new release upgrades
- Support training team with documenting and delivering quality training material for business users
- Lead analysis of business requirements and develop and socialize optimization strategies
- Recommend solutions to streamline and scale existing workflows
- Lead meetings with the stakeholders and communicate appropriate status, risks, and issues
- Host client meetings and presentations to share findings with solutions
- Lead efforts to prioritize initiatives based on business needs and requirements
- Contribute to the development of project plans
- Support client(s) with user acceptance testing and reviewing documented results
- Assist with documentation, mapping and validation efforts to migrate legacy data
- Assist with workflow planning, documentation, mapping, and user testing of integration points
What qualifications do YOU need to have to be GOOD candidate?
- Required Level of Education, Licenses, and/or Certificates
- Bachelor’s degree in Computer Science or related field
- Required Level of Experience
- 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.
- Required Knowledge, Skills, and Abilities
- Experience with SQL
- Ability to plan for contingencies and anticipate problems
- Ability to effectively listen and respond to customers’ needs
- Ability to effectively convey and receive ideas, information, and directions
- Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles
- Ability to display strong written and verbal communication skills
- Ability to remain organized despite multiple interruptions
- Ability to ask critical questions to assess needs and requirements
- Ability to explain complex concepts easily
- Ability to successfully meet timelines for project plans and manage time effectively
- Ability to translate business goals and requirements into documented requirements
- Ability to travel to client sites
- Build strong relationships with business partners
- Successfully manage competing priorities and navigate within ambiguity
What qualifications do YOU need to have to be a GREAT candidate?
- Preferred Level of Education, License, and/or Certificates
- Certified Business Analysis Professional
- Certified Quality Technician
- Certified Quality Engineer
- Certified Quality Auditor
- Preferred Level of Experience
- Experience in healthcare claims administration, and/or SaaS experience
- Preferred Knowledge, Skills, and Abilities
- Knowledge of industry standards
- Knowledge of Enterprise System
- Demonstrates competencies in a variety of quality philosophies, systems, and tools
The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.
Compensation Range: $92,472-$138,708
Compensation Midpoint: $115,590
About UsSKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.Similar Jobs
Healthtech • Information Technology • Mobile • Productivity • Software • Analytics • Telehealth
The Data Analyst will generate client reporting using Python and SQL, maintain reporting scripts, conduct quality checks, and enhance data quality for performance analysis.
Top Skills:
PythonSQL
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
The Growth Account Executive will expand existing enterprise accounts, driving revenue by building relationships with corporate decision-makers and delivering tailored solutions. Responsibilities include managing the sales cycle, presenting solutions to C-level executives, and collaborating with internal teams to achieve defined business goals.
Top Skills:
Ms Office SuiteSaaSSalesforce
Healthtech • Telehealth
The Registered Dietitian Nutritionist will conduct virtual consultations, provide nutritional counseling, and support patients in various specialties while promoting sustainable lifestyle changes.
Top Skills:
Emr SystemsOnline Scheduling Tools
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
