Business Procedures Consultant II - 15565

Description and Requirements
Role Overview
We are seeking a strategic, data‑driven professional to support and enhance operational performance within our Long‑Term Disability (LTD) Change in Definition Team. This role leads reporting, analytics, and process‑improvement initiatives that directly influence customer outcomes, operational efficiency, and leadership decision‑making.
The ideal candidate brings deep LTD claims expertise, strong analytical skills, and the ability to translate complex data into actionable insights and operational improvements.
Key Responsibilities
Reporting, Analytics & Insights

• Develop, maintain, and enhance reporting solutions supporting LTD inventory management, including dashboards, trend analyses, and OKR reporting.
• Leverage advanced Excel, automation, AI‑driven tools, and emerging technologies to analyze complex data sets and streamline reporting.
• Analyze inventory health, aging, productivity, decisional timeliness, outcomes, and financial impacts.
• Produce and deliver regular, executive‑ready reporting updates highlighting trends, risks, and opportunities.
• Conduct block‑of‑business analyses using deep LTD expertise to identify drivers of claim behavior and recommend strategic interventions.

Process Improvement & Operational Initiatives

• Lead the design and implementation of new or enhanced processes, procedures, and operational initiatives within LTD.
• Represent Claims Operations on internal workgroups and cross‑functional projects.
• Support process mapping, documentation, and rollout of new or revised workflows.
• Translate analytical findings into actionable guidance, training materials, and operational updates.
• Monitor initiative progress, milestones, and deliverables to ensure timely and successful implementation.

Collaboration & Leadership Partnership

• Partner closely with LTD Claims Operations leadership to support operational decision‑making.
• Build strong relationships with the segmentation team, LTD leadership, and cross‑functional partners.
• Provide updates to leadership on reporting insights, operational performance, process enhancements, and regulatory considerations.
• Serve as a trusted analytical and operational advisor to leadership teams.

Required Skills & Competencies

• Strong understanding of LTD claims operations, contract handling, and end‑to‑end claim workflows.
• Advanced analytical and reporting skills, with the ability to interpret complex operational data.
• Advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP/XLOOKUP, complex formulas).
• Demonstrated experience producing advanced operational reporting and identifying trends.
• Strong strategic thinking and problem‑solving capabilities.
• Excellent written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and adapt to new tools and technologies.
• Collaborative mindset with strong relationship‑building skills.

Preferred Qualifications

• Experience using AI tools, automation, and emerging technologies in an operational or analytical environment.
• Proficiency with LTD claims management systems.
• Strong understanding of disability products and claims practices.
• Ability to work independently and lead initiatives with minimal oversight.

Experience & Education

• 3-5 years of LTD or disability claims experience (required).
• 4-5 years of experience leading projects or people (preferred).
• 4-5 years of operational or product experience (LTD preferred).
• Bachelor's degree preferred.

Supervisory Responsibilities

• None

The expected salary range for this position is $75,000 - $89,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$75,000 - $89,000