Business Operations Manager

What you can expect

In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You can expect to collaborate with leaders across Sales, Marketing, Product, Finance, and Operations. Additionally, you will optimize processes and build scalable programs that directly impact growth and retention. The position offers the opportunity to influence high-level decision-making in a dynamic, global environment.

About the Team

The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.

Responsibilities

• Performing budgeting, planning, financial analysis, capital expenditure reviews, and variance analysis; evaluate pricing structures to align with company objectives.

• Maintaining and enhancing costing models, margin management tools, and forecasting processes; partner with FP&A and online leadership on revenue planning and team targets.

• Capturing and analyzing sales KPIs, historical trends, and revenue data for QBRs, leadership meetings, earnings calls, and investor presentations.

• Managing and optimizing Salesforce CRM data, dashboards, analysis, and reporting tools to drive insights and data integrity across teams.

• Preparing and delivering leadership and stakeholder presentations; training users and leaders on dashboards and tool usage, assisting with troubleshooting.

• Optimizing existing processes and policies to support scalable programs while collaborating cross-functionally to align business objectives and outcomes.

What we’re looking for

• Be a strategic operator with a Bachelor’s with 10+ years of related experience, MS with 8+ years, PhD with 5 years, or equivalent experience.

• Have experience managing P&L with necessary financial modeling, business acumen, and robust background in budgeting, planning, variance analysis, and revenue forecasting.

• Be proficient in Salesforce CRM, dashboards, and reporting tools. With the ability to maintain and own data quality and consistency in sales and marketing systems for the SMB segment.

• Have advanced organizational development, program management, problem-solving skills, and the ability to work effectively in dynamic environments with diverse stakeholders. Have excellent verbal and written communication skills with experience preparing presentations for internal and external stakeholders.

• Have proven ability to partner cross-functionally with Sales, Marketing, Product, Finance, and Operations, and experience mentoring or leading teams.

• Be comfortable in high-growth environments and able to prioritize strategically across multiple initiatives.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.