Business Operations Lead

About the Company

We’re building infrastructure that makes healthcare innovation easier. Our customers already serve 3+ million patients and manage $15+ billion in annual medical spend. We work with leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission is to enable more innovation in healthcare—so more patients receive affordable care.

About our Team

Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We’re a tight-knit team that’s driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

About the Role

Our business continues to grow, with leading national healthcare companies as customers. With this growth, we’re looking for an individual to step up as Business Operations Lead, working with and reporting directly to our CEO to lead help lead our operations teams to reach the next 10x of scale.

What You'll Own

• Lead our Business Operations team, which builds automations and drives process improvements across our company. This includes people management responsibilities.

• Lead, at various points where needed, distinct Operations teams (including Client Success, Compliance Operations, Business Operations, People Operations, Growth Operations, and others). People manage, mature teams, and build lasting systems on our top company priorities while we hire dedicated leadership on a team.

• Hire and onboard new teammates across Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our existing Ops organization.

• Work with our team to build processes, structures, systems, and automations to help us work more effectively and reach the next 10x of scale.

• Own important cross-functional projects that are leadership’s top priority. You’ll be working directly with our CEO, working closely together to scale our business.

• Help build rigorous systems to help us effectively scale (KPIs, performance management systems, software adoption, etc).

• Help set roadmap for our Product and Engineering efforts, clarifying the highest priority ops experiences to productize. Give product definition to nebulous problems, so we can build with clarity.

• Serve as a member of the company leadership team, help solve the most important issues, and set strategy across the company.

• Inspire the team with the example of your leadership, drive, grit, empathy, resilience, and high-velocity execution.

What You Bring

• Operational excellence: You have an extremely high volume of what you get done on any given day.

• Excellent leadership skills and demonstrated ability to inspire a team.

• Talent magnetism: great people want to work with you.

• Self-motivated, resourceful, and quick to take initiative in ambiguous situations.

• Strong attention to detail and track record for getting the details right.

• Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so. (Kobe said it best.)

• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.

• Talent for identifying process improvement opportunities and creative ways to better structure operations.

• Interest in working in healthcare and helping healthcare innovation flourish.

• An eye for identifying process improvement opportunities and creative ways to better structure operations.

• 5+ years of experience in business operations, management consulting, product, strategy and operations, product operations, or related roles.

What We Offer

• Highly competitive salary and stock options (we want you to share in our growth)

• Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.)

• Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up).

• Hybrid set-up. Preference for either New York or Toronto, but open to elsewhere.

• Paid Time Off: Holidays, vacation days.

• Comprehensive health plans so you feel your best.

• Culture of mentorship, learning, independence, and critical-thinking.

• This role has a preference for Eastern Time (EST) hours (some flexibility there)