Business Operations Analyst III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
This role is on the Dealer Health & Compensation team within the Retail Wireless Sales Operations organization.
The mission of the team is to:

• Oversee dealer network health, identify and address under-performing dealers while recommending strategies for improvement
• Develop and manage commission plans and promotional campaigns that align sales targets with company goals and budget
• Build and manage P&L financial models to understand how changes in the business will impact dealer profitability

Key Responsibilities:

• Manage the retail wireless commission and reimbursement 3rd party platform
• Work closely with Commissions IT to ensure data feed integrity and accuracy, especially prior to business/compensation changes
• Drive solution implementation from concept phase through deployment
• Manage escalations related to all aspects of the compensation platform and drive resolutions in a timely manner
• Interface with all levels of the sales organization, account managers, and partners to investigate and address payment impacting issues
• Document and track business requirements
• Own the creation and maintenance of compensation business rules in partnership with the legal team
• Assist with cross-functional projects and process improvement initiatives
• Analyze data to identify trends, patterns, and areas of opportunity
• Develop and maintain reports, dashboards, and metrics to track and measure KPIs
• Conduct root cause analysis to identify underlying issues impacting customer, retailer, or internal performance and develop solutions to address them
• Support the implementation of new tools, technologies, and systems to optimize operations
• Stay updated on best practices and industry trends and proactively recommend improvements

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in a related field
• 3+ years of telecom, operations, project management, or business analytics related experience

Skills and Qualifications:

• Ability to extract and manipulate large data sets across multiple applications
• Exceptional problem-solving skills and the ability to convey findings from complex data sets with the use of easy-to-understand charts, graphs, and observations
• Ability to elicit business requirements from various stakeholders including IT, marketing, finance, etc.
• Some experience with SQL and ability to write basic queries
• Experience driving process improvements
• Excellent verbal and written communication skills
• Intermediate level proficiency with Microsoft Excel and Google Workspace

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.