Services Analyst

Would you like to support a 2,500-person professional services, support, and account management organization?

Would you like to own the implementation of complex reporting and dashboard solutions?

Join our Global Delivery Excellence Team!

The Delivery Excellence team supports Akamai's 2,500+ person Global Services and Support organization. This organization is made up of Professional Services, Customer Support, and Account Management. The team uses complex data and action driven tools/models to influence operational efficiency, quality and compliance.

Partner with the best

Business Operations Analysts (Services Analysts)support end-to-end implementation of simple to highly complex reporting initiatives. Implementation timelines vary from days to months depending on project complexity and business requirements. These analysts collaborate with stakeholders to analyze data, identify risks, and recommend actions driving continuous improvement.

As a Business Operations Analyst II, you will be responsible for:

• Collaborating with business stakeholders to gather, analyse, and document requirements, translating them into clear functional and technical specifications
• Defining problem statements, identifying business needs, and recommending data-driven solutions to improve processes and outcomes
• Performing data analysis to identify trends, patterns, and actionable insights that support business decision-making
• Designing, developing, and maintaining intuitive, user-friendly dashboards and reports using visualization tools (preferably Tableau)
• Owning reporting and dashboard delivery, ensuring timely implementation and driving adoption through effective communication, training, and stakeholder engagement
• Writing and optimizing SQL queries for data extraction, transformation, and validation across multiple data sources

Do what you love

To be successful in this role you will:

• Have 4+ years' relevant experience and a bachelor's degree.
• Have development experience on business intelligence reporting platforms such as Tableau, etc.
• Have experience demonstrating analytical skills with ability to provide data backend analysis
• Have exposure to confidential data handling
• Have great initiative for results, ability to handle ambiguity and cross team dynamics
• Have good communication (verbal and written), presentation, and interpersonal skills

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. 
Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!