Business Intelligence Manager

About the teamZillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Planning team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow.
We enable this transformation by delivering best-in-class reporting, analytics, and insights, spanning executive-level dashboards to frontline tooling, to drive strategy and execution across Agent Software & Advertising and Preferred businesses.
Our work supports core Zillow offerings including Zillow Showcase, ShowingTime, Dotloop, and key components of the Premier Agent ecosystem, with a strong focus on revenue growth, customer health, and product adoption.

About the role

Zillow is looking for a Business Intelligence Manager to create compelling visualizations, conduct rigorous analysis, and, most importantly, generate insights that drive action for Executive Leadership at Zillow Group.

This role owns visualization and analytics focused on customer health and/or customer value, including our L1 and L2 metrics—the key indicators used to measure business performance and enable executive-level inspection and auditing across Agent Software & Advertising and Preferred. These insights directly inform strategic decisions related to

• Growing Zillow Showcase listings

• Increasing the number of Preferred Partners to drive Zillow Home Loans (ZHL) revenue

• Expanding Zillow Pro, including adoption of Dotloop, ShowingTime, ZMX, and related products

The Business Intelligence Manager will partner closely with Sales, Preferred, Customer Success, Product, and GTM leaders to drive cross-functional initiatives aligned to Zillow’s long-term growth strategy.

Success in this role requires strong business acumen, operational rigor, professionalism, strategic thinking, and advanced problem-solving skills, along with deep proficiency in data analytics and executive storytelling.

Key Responsibilities:

As Business Intelligence Manager, you'll be part of a talented team at the intersection of technology, finance, and real estate. Your leadership will:

• Design and build sophisticated Tableau dashboards and visualizations that track business performance, uncover trends, and deliver actionable insights to drive data-informed decision-making across the organization

• Leverage deep Tableau expertise and data visualization best practices to transform complex datasets into intuitive, executive-ready dashboards that tell compelling business stories

• Partner with Customer Success teams to establish the right metrics and create actionable dashboards that surface customer insights, improve retention and satisfaction, and optimize overall performance

• Foster cross-functional alignment across Product, Data Science, Engineering, Marketing, Sales, Finance, and Customer Experience teams by delivering clear, actionable insights that enhance strategic decision-making and operational effectiveness

• Communicate complex analyses and strategies to executive leadership

• Create scalable self-service analytical models to be used by product, operations, marketing, and executive partners in analyzing both the current state of the business and a suite of forward-looking options.

• Identify critical knowledge gaps through data exploration and address them with rigorous quantitative and qualitative analysis, translating findings into clear visual insights

• Perform data analysis and validation for creation, and ongoing curation, of recurring business and operational reports, dashboards, and valuable business insights, including curation and analysis of KPIs and SLAs, for recurring operations and ad hoc strategy/operations projects.

• Dive into vast amounts of untapped data to identify, refine, communicate, and launch new business opportunities at a rapid pace.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of business analysis experience, with experience building decision-making and financial models

• 4+ years SQL experience (query creation, editing, optimizing)

• 4+ years experience with Tableau or related visualization tools

• Bachelor's or Master’s degree Computer Science, Mathematics, Economics, Business Analytics, Finance, or related quantitative field

• A strategic thinker with a proven track record in developing and implementing successful business performance improvements 

• A data analysis expert comfortable with large datasets and advanced analytical techniques

• Skilled at translating complex data insights into clear, actionable business recommendations

• A creative problem-solver who tackles ambiguous business challenges with a data-driven approach

• An excellent communicator capable of presenting complex strategies to both technical and non-technical audiences

• Adept at crafting compelling data stories and visualizations to influence stakeholders across and beyond the organization

• Experienced in bridging the gap between data insights and business performance improvements

• Experience partnering with data scientists and data engineers, as well as with product managers and operations teams, to translate raw data into business impact

• A collaborative working style with a strong focus on execution and results

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.