Business Insights Analyst

Your role at Dynatrace
As a Data Analytics Consultant II, you'll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client's overall business.
Dynatrace's tools generate mountains of data, a lot of which clients don't know how to make use of...that's where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You'll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.
You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. You will deliver targeted and actionable value for 40+ clients.
Responsibilities include:

• Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customer base
• Prioritization and organization of your top consuming customers to ensure you're meeting their critical monitoring needs
• Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace
• Creating concise analysis deliverables for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
• Focusing your efforts with a consultative mindset to identify needs across varied industry verticals
• Additional responsibilities include working with our team to improve process, identify training gaps and share ideas

*All candidates that live within a 45 mile radius of a Dynatrace office will be required to work hybrid (2 days per week in office).
What will help you succeed
Minimum Requirements:

• Bachelor's degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics or other related disciplines is required.
• 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

• Experience in data driven analysis - excellent at working with, understanding, analyzing data
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
• Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
  • Operates with a customer first focus
• Proven ability to work under pressure and to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
• Thinks proactively and tries to develop solutions rather than wait for an answer
  • Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
  • Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation Data
DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.