Business Applications Manager

Job Description

A Bit About this Role

As the Business Applications Manager, you will bridge the gap between our technology and finance teams. Reporting to the Business Applications Director, you will drive the strategy, integration, and optimization of our financial tech stack, while providing hands-on administrative support for the corporate Finance Department’s applications. This is an individual contributor role with ownership over the financial tech stack

Devoted is growing rapidly. To support our trajectory, we are actively re-evaluating our existing systems—sometimes building from a blank slate to ensure long-term scalability. While NetSuite is our core financial system, you will administer, maintain, and integrate a modern, evolving tech stack (including Tipalti, Cube, and Kyriba) which also includes our proprietary technology platform, Orinoco.

We are looking for a professional who pairs robust NetSuite and application administration expertise with a strong compliance and project management mindset. While day-to-day end-user support and system maintenance are central to the role, a substantial portion of your focus will be on internal controls, audit preparation, and segregation of duty (SoD) management. The ideal candidate isn't just an administrator; they are an end-to-end process owner who can independently drive projects from requirements gathering to deployment, communicate effectively with leadership, and thoughtfully champion the evolution and security of our financial ecosystems.

Responsibilities will include

• Tech Stack Administration: Provide day-to-day administrative support, user management, and access control for NetSuite and other core finance applications (Tipalti, Cube, Kyriba).

• Own NetSuite Operations: Manage the design, testing, implementation, maintenance, and configuration of the NetSuite system.

• Internal Controls & Audit Support: Partner with Finance to ensure all systems, processes, and controls align with Model Audit Rule (MAR) and internal policies and procedures.  A major focus of this role centers on controls, including owning monthly, quarterly, and semi-annual detective control documentation, providing robust audit support, and managing segregation of duty (SoD) considerations.

• Process Improvement & Project Management: Demonstrate experience in project management by owning process improvements from start-to-finish. You will lead cross-functional efforts through requirements gathering, solutioning, building, testing, deploying, and final documentation.

• Evaluate Upgrades: Review and implement new NetSuite functionality and bi-annual updates to optimize system performance.

• Troubleshooting: Act as the primary support to resolve system errors, data discrepancies, and workflow bottlenecks.

• Connect the Stack: Identify system integration opportunities across NetSuite, third-party finance apps, Workday, and our proprietary Orinoco platform.  Rather than coding pipelines solo, you will gather requirements and partner with cross-functional teams (including developers) to drive implementation, subsequently owning the ongoing monitoring and maintenance of these connections.

• Data Integrity & Analytics: Perform routine data audits, execute complex queries, and build custom dashboards/reports to provide actionable business insights.

• Cross-Functional Liaison: Serve as a technical interface between Finance, IT, external vendors, and broader business units. Build and maintain a positive, trusting relationship between development, IT, HR and other business areas.

Required Skills and Experience

• Mission-Driven: You genuinely care about our mission. At Devoted, we treat our members like our own mother and father.

• NetSuite & App Administration: Deep, hands-on knowledge of core NetSuite functionality (security, roles/permissions, business processes, reporting) and general application administration with 3+ years of hands-on NetSuite administration experience, ideally within a regulated environment (SOX/MAR).

• End-to-End Project Delivery: Strong background in lifecycle project management, with a proven track record of owning process improvements from initial requirements gathering down to deployment and documentation.

• Autonomous & Communicative: Ability to work independently with minimal supervision, balanced with a clear understanding of when to escalate issues and communicate up to leadership. Must be an effective verbal and written communicator.

• Responsible AI Mindset: A balanced approach to innovation, possessing the critical thinking required to evaluate, test, and adopt AI tools responsibly. You understand how to leverage AI to drive efficiencies while carefully safeguarding data integrity, internal compliance protocols, and system security.

• Finance Workflow Savvy: Strong foundational background in accounting, corporate Finance workflows, system implementations, and day-to-day production support.

• Problem-Solving Mindset: Analytical and process-oriented with a proven ability to balance routine administrative tasks with long-term project deadlines and strict compliance requirements.

• Relentlessly Resourceful: You have a "roll up your sleeves" attitude, thrive with minimal guidance in a fast-paced virtual (remote) environment, and know how to say "no" to shiny distractions to keep core system support and projects on track.

• An Exceptional Collaborator: You excel at building trusting relationships across multidisciplinary teams (IT, HR, Dev, and Finance).

• Desired (Plus) Attributes: Technical or administrative familiarity with Tipalti, Cube, or Kyriba. Ability to read and troubleshoot SuiteScript (writing code is a plus, but not required). NetSuite certifications.

Salary range: $110,000-147,000 annually

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.