Business Applications Administrator

We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary
Under minimal supervision, the Business Applications Administrator will assist with maintaining the availability of vendor-supplied applications, processes, and reports. Is competent to work on most phases of application life cycle, reporting analysis, configuration, coding and/or support activities. Prepares detailed documentation and troubleshooting information for use and support of vendor-supplied applications. Devises or modifies procedures to solve problems considering software application limitations, operating time, and desired results. Functional areas of support span Engineering, Human Resources, Physical Security (hardware and software), Point-of-Sale hardware and software, ITSM, Time & Attendance hardware and software, Office of Emergency Management, Marketing, and others. Areas of specialty will be assigned to support enterprise organizational needs.
Essential Functions:

• Manages the day-to-day operations of assigned systems applications, including client/server software, workstations, and infrastructure components. (20%)
• Communicates and intervenes appropriately with end users, departmental personnel, or with vendors to help resolve issues in a timely manner. (10%)
• Monitors and upholds data integrity. Demonstrates intermediate-level understanding of both server and client-side functionality of the various software and vendor provided interfaces. (10%)
• Ensures up to date documentation in the organization’s Configuration Management Database System (CMDB). Updates or revises as needed. (10%)
• Responds to email, voicemail, pager requests in a timely manner set forth by departmental policy. Creates, maintains, and follows detailed documentation processes to ensure cross functional knowledge sharing. (10%)
• Audits Analysts documentation prior to Change Advisory Board as needed. (10%)
• Implements change or performs necessary system changes. (10%)
• Presents system changes to Change Advisory Board. (5%)
• Attention to detail remains consistent. (5%)
• Plans and organizes time effectively while being able to constantly prioritize and reprioritize as necessary. (5%)
• Participates in a 24x7 Business Applications Team on-call rotation to resolve problems. (5%)

Education:

• Bachelor's Degree with a concentration in Computer Science, Information Systems, Business or Healthcare-related field required. 4 years’ experience will be considered in lieu of Bachelors degree.

-OR-

• Associate's Degree with a concentration in Computer Science, Information Systems, Business or Healthcare-related field and 3 years’ relevant experience required.

-OR-

• High School Diploma or GED and 5 years’ relevant experience required.

Work Experience:

• 5-7 years of relevant experience dependent on level of education (please refer to education section) required.

Knowledge, Skills and Abilities:

• Identify and resolve systems issues using IT solutions and ticketing system(s)
• Identifies and designs technical solutions to complex application requirement utilizing supported application tools and functions. Provides multiple options and considerations when available.
• Able to build, maintain, and troubleshoot recurring scheduled automations
• Able to build, maintain, and troubleshoot application and technical configurations
• A0ble to build, maintain, and troubleshoot complex application extensions, including approval/processing workflows, functional enhancements, integrations, reports, analytics, and security.
• Coordinates with technical development resources as needed to accomplish objectives and meet team standards.
• Conduct in-depth tests for modified and new systems or applications
• Coordinate with vendors for issue and task progress
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows
• Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity
• Work independently to provide day to day support for Business Applications team initiatives
• Ensures confidentiality of patient and employee information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except, when necessary, in the performance of the job responsibilities or to improve a patient’s care or employee safety.
• Adheres to, complies with, and demonstrates support for the mission and values of Denver Health.
• Mentor Application Analysts or less experienced Administrators to build knowledge, skill, and ability

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.