Business Analyst

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Business Analyst to support our growing team. This position is remote.  

This role is ideal for an individual passionate about establishing disciplined business processes, documenting those processes, measuring the performance of processes, and guiding the organization using a disciplined analysis process to make optimal business decisions. The candidate will work closely with stakeholders to gather requirements, develop solutions, and ensure the quality and effectiveness of organizational business process and decisions that support travel operations. This position demands strong analytical, communication (written and oral), and consultative approaches to business process optimization.

This is a full-time employment opportunity, and the candidate MUST be a U.S. Citizen or permanent resident.

Responsibilities include, but are not limited to:

• Collect, review, analyze, manage, system and user requirements from executive leadership and translate them into documentation, presentations, or draft analysis.
• Analyze business processes for gaps and document those gaps using Standard Operating Procedures or workflow diagrams.
• Leverage analytical techniques such as Return on Investment, Business Case Analysis, Decision Analysis and Resolution (DAR) to facilitate optimal business decisions within the organization.
• Experienced in creating diagrams such as activity diagrams, flow diagrams, etc.
• Research solutions to increase work efficiency.
• Ability to operate in a complex environment of multiple projects and stakeholders and to participate in several projects simultaneously.
• Knowledge of the partner and product lifecycle process.
• Perform solution assessment and validation (support of user acceptance testing, defect and issue reporting, etc.)
• Ensures that delivery of project requirements meets the requirements defined by the business customer
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
• Help deliver presentations to clients and management teams.
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Improve systems or processes by studying current practices, identifying process improvements, and designing modifications
• Follow and execute against the specific business analysis requirements as defined by the business organization
• Helps to establish the critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Provide weekly status reports; monthly updates highlighting the risks in the projects/tasks

Basic Qualifications:

• Bachelor's Degree and 3 to 5 years of relevant experience
• Versatility and ability to be successful working cross functionality across all departments of an organization (Finance, IT, Operations, Quality)
• Proven ability to produce high quality results (documentation, presentations, etc) wth significant attention to detail.
• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization
• Be a self-starter, someone that can operate independently with minimal guidance
• Experience working in large-scale system implementations with exposure in all phases of a project (from requirements through deployment)
• Evidence of business acumen to communicate effectively with business during day-to-day operations and delivery of IT services