Business Analyst

Job Title

Business Analyst

Job Description Summary

The Business Analyst serves as the foundational engine for the Director of Operations by managing administrative workflows and building the automated systems that keep the department running. This role is designed for a high-potential individual who can handle day-to-day administrative intake while proactively identifying opportunities to replace manual tasks with automated tools. You will be responsible for ensuring that operational data is accurate, meetings are seamless, and recurring processes are standardized into "self-serve" systems.

Job Description

Key Responsibilities

1. Administrative Intake & Workflow Automation

• Executive Support: Act as the primary gatekeeper for operational inquiries regarding billing, internal workflows, and ad-hoc requests.
• System Building: Identify repetitive administrative tasks and build automated workflows to reduce manual entry.
• Triage: Translate raw data and "messy" inputs into standardized summaries and recommendations before they reach leadership.

2. Financial & Data Coordination

• Reporting & Data: Support billing, forecasting, and budget tracking.
• Dashboarding: Maintain and improve lightweight tracking models and automated dashboards to eliminate the need for ad-hoc status report outs.

3. Meeting Coordination & Decision Hygiene

• Logistics & Documentation: Manage the full lifecycle of operational meetings, including preparing agendas, capturing action items, and ensuring outcomes are documented.
• Follow-Through: Track cross-functional commitments to ensure issues are completed.

4. Talent & Onboarding Systems

• Workflow Management: Coordinate recruiting pipelines and maintain candidate evaluation materials.
• Automated Onboarding: Support onboarding logistics such as system access and vendor setup, seeking ways to automate the checklist for new hires.

What Success Looks Like (6–12 Months)

• Increased Efficiency: Leadership spends significantly less time on "status checking" due to the automated trackers you’ve built.
• Standardization: Recurring operational questions are answered through automated artifacts and self-serve documentation rather than meetings.
• Reliability: Administrative tasks (billing, staffing, and documentation) are resolved faster with minimal executive intervention.

Required Skills & Capabilities

• Analytical Mindset: Strong problem-solving skills and comfort working with "messy" data.
• Tech Savvy: Ability to learn and implement automation tools and maintain complex spreadsheets.
• Communication: Exceptional written skills to distill complex issues into concise narratives.
• High Ownership: A "no task too small" attitude paired with the drive to resolve issues fully.

Preferred Background

• Experience: 1–3 years in operations, administrative support, or data-entry roles.
• Exposure: Previous experience supporting senior leaders or working within professional services is a plus.
• Tools: Proficiency in Excel/Sheets and an interest in low-code/no-code automation tools.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 59,500.00 - $70,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”