Business Analyst

Essential Responsibilities

• Serve as a liaison between clients and internal teams, clearly communicating needs, constraints, and expectations.
• Facilitate discovery sessions to gather and document business and technical requirements.
• Analyze current client processes and identify areas for improvement or automation.
• Translate requirements into detailed functional and technical documentation.
• Collaborate with cross-functional teams to propose and evaluate solution designs. Identify upsell opportunities, support billing and quoting processes, and ensure smooth delivery of new services.
• Monitor development progress and test deliverables to ensure alignment with business goals.
• Present findings and recommendations in a clear, professional manner to both technical and non-technical audiences.
• Support the development of administrative and maintenance documentation.
• Assist in the planning and coordination of implementation projects.
• Drive client success and retention by building trusted relationships, supporting implementations, resolving issues, and proactively engaging at-risk clients.
• Manage and maintain the client retention software to ensure accurate tracking and oversight of client relationships across the organization.
• Lead automation initiatives within the platform to streamline recurring tasks, improve efficiency, and enhance client retention outcomes.
• Produce and analyze regular reports to monitor engagement trends, identify risks, and support data-driven decision-making across teams.
• Build strong relationships with stakeholders, fostering trust and collaboration.
• Understand the client’s organizational context, particularly within Higher Education (preferred)
• Other duties as assigned

Minimum Qualifications

• Fluency in English (written and spoken) is required. You will be interviewed in English and must submit a sample of business or technical writing in English.
• Bachelor’s degree or diploma in a relevant field (e.g., Business, Information Systems, or related).
• Minimum of 3 years of experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate complex ideas effectively to technical and non-technical stakeholders.
• Basic understanding of software development environments and technologies.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills with a proven track record of meeting deadlines.
• Experience in Higher Education or EdTech is a plus.