Business Analyst supports enterprise SaaS implementations by gathering requirements, translating business needs into technical specifications, assisting with solution design and UAT, and coordinating integrations, migrations, configurations, troubleshooting, and change requests. The role partners with clients and internal Product, Engineering, Project Management, and Client Success teams to deliver scalable solutions on time, optimize processes, and maintain strong customer relationships.
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position Summary
The Business Analyst plays a critical role in delivering advanced SaaS support and solution optimization, combining technical expertise with a consultative, client-facing approach. This individual partners closely with customers and internal teams to solve complex technical challenges, design scalable solutions, and ensure successful implementation.
Success in this role means acting as a trusted advisor to clients, delivering high-quality solutions that align with business goals, and driving continuous improvement through collaboration, technical depth, and proactive problem-solving. You thrive in a fast-paced environment, take ownership from concept to completion, and contribute to both customer success and product evolution.
Key Responsibilities:
- Work with an implementation manager to create requirement documents for functional design of enterprise solutions, translating business requirements into technical specifications.
- Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
- Translate complex business needs into scalable, value-driven solutions aligned with Onit’s platform.
- Partner cross-functionally with Product, Engineering, Project Management, and Client Success to ensure the deliverable matches the scope and client requirements with seamless execution, delivered on-time and within scope.
- Ensure the customer will be a positive reference to other customers/prospects.
- Support end-to-end solution delivery, including implementations, integrations, data migrations, and system configurations.
- Serve as a trusted advisor to client stakeholders, leading discovery sessions and identifying process optimization opportunities.
- Ensure high-quality delivery through validation, troubleshooting, and adherence to best practices.
- Build strong client relationships through responsiveness, professionalism, and proactive communication.
- Continuously improve technical and functional expertise, contributing to documentation, knowledge sharing, and innovation.
Required Skills:
- 3+ years of experience as a Business Analyst, preferably in enterprise software, SaaS, professional services, consulting, or a related environment.
- Bachelor’s degree in Business Administration, Information Systems, Business Analytics, Computer Science, or a related field. Equivalent professional experience may be considered.
- Demonstrated ability to quickly understand business requirements and expectations.
- Excellent verbal and written communication skills.
- Previous roles in a customer-facing environment.
- Detail-oriented with strong organizational skills.
- General understanding of programming fundamentals.
- Strong team player with proven ability to work with teams across geos.
- Excellent Microsoft Office Suite and general documentation proficiency.
- Ability to multi-task and prioritize across several projects simultaneously.
At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
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