Serve as liaison between claims business stakeholders and technical teams to gather requirements, design solutions, configure low/no-code systems, support Agile delivery, manage backlogs, facilitate UAT, and propose process improvements for ClaimCenter platform enhancements.
Location: Plano, TX
Job Type: Full-Time
Target Salary Range*: $75,000 - $92,000.
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position OverviewOperating as a key member of the ClaimCenter team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within ClaimCenter solutions.
Key ResponsibilitiesRequirements Gathering and Analysis- Conduct stakeholder analysis.
- Document business requirements, including user stories, success criteria, and training documentation.
- Create business cases and feasibility studies.
- Document business scenarios while participating in and facilitating User Acceptance Testing.
- Propose business process improvements.
- Perform low-code and no-code system configurations requiring minimal technical expertise.
- Assist with backlog refinement and management of non-technical items.
- Facilitate communication between business stakeholders.
- Align with and support the Product Owner and delivery team regarding Agile best practices.
- Support Agile activities, including refining and prioritizing backlogs, creating user stories, conducting demos, participating in PI planning sessions, and attending other ceremonies.
- 2+ years of claims, operational support, project management, and/or IT delivery or implementation experience preferred.
- Strong working knowledge of claims and/or insurance-related systems.
- Knowledge of Guidewire ClaimCenter is preferable.
- Proficient in Agile methodologies and practices.
- Excellent verbal and written communication skills.
- Ability to communicate technical information in a business-friendly manner.
- Ability to manage multiple and multifaceted stakeholders.
- Solution-oriented and creative thinker.
- Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results.
- Strong attention to detail and focus on accuracy.
- Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity.
- Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment.
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