Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Business Analyst (Contract)
Remote
Duration: 1 year
We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.
Key Responsibilities
Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements
Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes
Translate business needs into clear, concise user stories and acceptance criteria
Collaborate with UX designers, developers, and product managers to ensure solution alignment
Identify process gaps and recommend scalable solutions within Employee Center Pro
Support UAT planning and execution, ensuring requirements are met and tested
Maintain documentation of business processes, requirements, and decisions
Required Skills & Experience
3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms or equivalent experience
Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules
Excellent communication and stakeholder management skills
Ability to create clear documentation, process flows, and user stories
Comfortable working in an Agile environment
Experience with UX principles and service design a plus
Preferred Qualifications
ServiceNow Business Analyst or Implementation certification
Familiarity with employee experience programs and digital transformation initiatives
Background in HR, ITSM, or cross-functional digital workplace initiatives
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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